Additional scan result of Farbar Recovery Scan Tool (x64) Version: 10-05-2020 03 Ran by tracy (11-05-2020 01:35:15) Running from C:\Program Files (x86) Windows 10 Home Version 1903 18362.778 (X64) (2019-10-30 01:09:25) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-792678858-599442959-1286739730-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-792678858-599442959-1286739730-503 - Limited - Disabled) Guest (S-1-5-21-792678858-599442959-1286739730-501 - Limited - Disabled) tracy (S-1-5-21-792678858-599442959-1286739730-1001 - Administrator - Enabled) => C:\Users\tracy WDAGUtilityAccount (S-1-5-21-792678858-599442959-1286739730-504 - Limited - Disabled) ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} ==================== Installed Programs ====================== (Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) 3uTools (HKLM-x32\...\3uTools) (Version: 2.39.032 - ShangHai ZhangZheng Network Technology Co., Ltd.) Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 20.006.20042 - Adobe Systems Incorporated) Adobe Flash Player 32 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 32.0.0.303 - Adobe) Adobe Photoshop CC 2019 (HKLM-x32\...\PHSP_20_0_7) (Version: 20.0.7 - Adobe Systems Incorporated) AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.4.1 - Advanced Micro Devices, Inc.) Apple Application Support (32-bit) (HKLM-x32\...\{6CF0CAEE-54B6-4D84-A055-3AF110F189D3}) (Version: 8.4 - Apple Inc.) Apple Application Support (64-bit) (HKLM\...\{8B127943-89E7-4691-A7A4-D05807920A84}) (Version: 8.4 - Apple Inc.) Apple Mobile Device Support (HKLM\...\{0A394C41-FBA7-4930-85FC-3A973B34E6C6}) (Version: 13.5.0.26 - Apple Inc.) Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.) Ashampoo ZIP Free (HKLM-x32\...\{0A11EA01-5173-F4C2-0973-35C932D5C674}_is1) (Version: 1.0.7 - Ashampoo GmbH & Co. KG) Audacity 2.3.2 (HKLM-x32\...\Audacity_is1) (Version: 2.3.2 - Audacity Team) Autodesk Advanced Material Library Base Resolution Image Library 2020 (HKLM-x32\...\{FF27FA47-6E0F-4654-A435-19916B297565}) (Version: 18.11.1.0 - Autodesk) Autodesk Advanced Material Library Low Resolution Image Library 2020 (HKLM-x32\...\{042B92EF-929A-40B1-9578-DA8363208D02}) (Version: 18.11.1.0 - Autodesk) Autodesk Advanced Material Library Medium Resolution Image Library 2020 (HKLM-x32\...\{0F682C15-79B0-4E6F-A2F4-56BC8CD43F1F}) (Version: 18.11.1.0 - Autodesk) Autodesk Cloud Models for Revit 2020 (HKLM\...\{AA384BE4-2001-0010-0000-97E7D7D00B17}) (Version: 20.0.0.377 - Autodesk) Hidden Autodesk Cloud Models for Revit 2020 (HKLM\...\Autodesk Cloud Models for Revit 2020) (Version: 20.0.0.377 - Autodesk) Autodesk Desktop App (HKLM-x32\...\Autodesk Desktop App) (Version: 8.0.0.46 - Autodesk) Autodesk Genuine Service (HKLM-x32\...\{317D67F2-9027-4E85-9ED1-ADF4D765AE02}) (Version: 3.0.11 - Autodesk) Autodesk Material Library 2020 (HKLM-x32\...\{B9312A51-41B5-479D-9F72-E7448A2D89AF}) (Version: 18.11.1.0 - Autodesk) Autodesk Material Library Base Resolution Image Library 2020 (HKLM-x32\...\{0E976988-E753-4C81-BD96-434CE305B176}) (Version: 18.11.1.0 - Autodesk) Autodesk Material Library Low Resolution Image Library 2020 (HKLM-x32\...\{7979E1F2-682E-4A3C-B674-B3336F35D472}) (Version: 18.11.1.0 - Autodesk) Autodesk Material Library Medium Resolution Image Library 2020 (HKLM-x32\...\{B52B3C0C-F56D-44CB-AC81-F86BCBB7550F}) (Version: 18.11.1.0 - Autodesk) Autodesk Revit 2020 (HKLM\...\Revit 2020) (Version: 20.0.0.377 - Autodesk) Autodesk Revit 2020 Revit MEP Imperial Content (HKLM\...\{38AEB114-D437-4695-B390-6D03723F32E0}) (Version: 2.2 - Autodesk) Autodesk Revit 2020 Revit MEP Metric Content (HKLM\...\{6504036D-FF6D-41E0-B3FE-3193E9BC2047}) (Version: 2.2 - Autodesk) Autodesk Revit Content Libraries 2020 (HKLM\...\Revit Content Libraries 2020) (Version: 20.0.0.377 - Autodesk) Autodesk Revit Model Review 2020 (HKLM\...\{715812E8-2001-0010-0000-BBB894911B46}) (Version: 20.0.0.377 - Autodesk) Hidden Autodesk Revit Model Review 2020 (HKLM\...\Autodesk Revit Model Review 2020) (Version: 20.0.0.377 - Autodesk) Autodesk Single Sign On Component (HKLM\...\{E3807FC8-DD0A-4D6D-89E9-EAADE00C845C}) (Version: 10.22.00.1800 - Autodesk) Batch Print for Autodesk Revit 2020 (HKLM\...\{82AF00E4-2001-0010-0000-FCE0F87063F9}) (Version: 20.0.0.377 - Autodesk) Hidden Batch Print for Autodesk Revit 2020 (HKLM\...\Batch Print for Autodesk Revit 2020) (Version: 20.0.0.377 - Autodesk) BlueStacks App Player (HKLM\...\BlueStacks) (Version: 4.150.11.1001 - BlueStack Systems, Inc.) Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.) Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden CloneSpy 3.43 - 64 bit (HKLM\...\CloneSpy) (Version: 3.43 - The CloneSpy Team) CMS (HKLM-x32\...\CMS) (Version: - ) ConfigTool 4.07.0 (HKLM-x32\...\ConfigTool) (Version: 4.07.0 - ) CopyTrans Control Center Uninstall Only (HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\CopyTrans Suite) (Version: 4.100 - WindSolutions) Dell SupportAssist (HKLM\...\{6D2933E3-DC42-44E5-B80E-DACDD64ADFF5}) (Version: 3.5.0.448 - Dell Inc.) DeviceManage (HKLM-x32\...\DeviceManage) (Version: - ) DevID Agent (HKLM-x32\...\DevID_Agent) (Version: 4.48 - DevID) Duplicate Cleaner Free 4.1.2 (HKLM-x32\...\Duplicate Cleaner Free) (Version: 4.1.2 - DigitalVolcano Software Ltd) <==== ATTENTION eTransmit for Autodesk Revit 2020 (HKLM\...\{4477F08B-2001-0010-0000-9A09D834DFF5}) (Version: 20.0.0.377 - Autodesk) Hidden Express Zip File Compression (HKLM-x32\...\ExpressZip) (Version: 6.28 - NCH Software) Fast Duplicate File Finder 3.7.0.1 (HKLM-x32\...\{AFECFED6-0A43-488F-8511-1DC6B52F31C3}_is1) (Version: 3.7.0.1 - MindGems, Inc.) Font Viewer 2.0 (HKLM-x32\...\Font Viewer_is1) (Version: - Thinking BIG Information Technology Inc.) FormIt Converter For Revit 2020 (HKLM\...\{7A22DBAA-79A6-4C7B-98FA-9157A97EF6DA}) (Version: 1.9.6.0 - Autodesk) Google Chrome (HKLM-x32\...\Google Chrome) (Version: 81.0.4044.138 - Google LLC) Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden iTunes (HKLM\...\{6DBC2AD3-28FC-4691-8A96-9049420C1DEC}) (Version: 12.4.3.1 - Apple Inc.) LatencyMon 6.71 (HKLM\...\LatencyMon_is1) (Version: - Resplendence Software Projects Sp.) Macgo iPhone Explorer (HKLM-x32\...\{4DA57BEC-D8C1-4A23-9C4E-0285857B6A58}_is1) (Version: 1.4.0.1886 - Macgo Inc.) Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.6570.1 - Waves Audio Ltd.) Hidden Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.11929.20708 - Microsoft Corporation) Microsoft OneDrive (HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\OneDriveSetup.exe) (Version: 20.052.0311.0011 - Microsoft Corporation) Microsoft SQL Server 2014 Express LocalDB (HKLM\...\{52EBC484-44A1-4DC5-824A-0A503735ABD8}) (Version: 12.1.4100.1 - Microsoft Corporation) Microsoft Teams (HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\Teams) (Version: 1.3.00.12058 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation) Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation) Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation) Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation) Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation) Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation) Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033 (HKLM-x32\...\{cc3a7c63-31fb-4129-9024-63ebefd86a95}) (Version: 14.16.27033.0 - Microsoft Corporation) Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810 (HKLM-x32\...\{56e11d69-7cc9-40a5-a4f9-8f6190c4d84d}) (Version: 14.12.25810.0 - Microsoft Corporation) Mozilla Firefox 75.0 (x64 en-US) (HKLM\...\Mozilla Firefox 75.0 (x64 en-US)) (Version: 75.0 - Mozilla) Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 71.0 - Mozilla) NetSurveillance (HKLM-x32\...\NetSurveillance) (Version: - ) NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version: - ) NirSoft ShellExView (HKLM-x32\...\NirSoft ShellExView) (Version: - ) Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.11929.20708 - Microsoft Corporation) Hidden Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.11929.20708 - Microsoft Corporation) Hidden Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.11929.20708 - Microsoft Corporation) Hidden OpenShot Video Editor version 2.4.4 (HKLM\...\{4BB0DCDC-BC24-49EC-8937-72956C33A470}_is1) (Version: 2.4.4 - OpenShot Studios, LLC) Personal Accelerator for Revit (HKLM\...\{533DE806-7EC5-4A73-841B-007110126A75}) (Version: 21.0.4.0 - Autodesk) Pixillion Image Converter (HKLM-x32\...\Pixillion) (Version: 7.08 - NCH Software) Prism Video File Converter (HKLM-x32\...\Prism) (Version: 5.28 - NCH Software) Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7628 - Realtek Semiconductor Corp.) Revit 2020 (HKLM\...\{7346B4A0-2000-0510-0000-705C0D862004}) (Version: 20.0.0.377 - Autodesk) Hidden Revit Content Libraries 2020 (HKLM\...\{941030D0-2000-0410-0000-818BB38A95FC}) (Version: 20.0.0.377 - Autodesk) Hidden ScreenRec (HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\ScreenRec) (Version: 00.01.00.58 - StreamingVideoProvider) Shotcut (HKLM-x32\...\Shotcut) (Version: 19.10.20 - Meltytech, LLC) SnapBackup (HKLM\...\{9F1035F5-C4B1-4618-BFB8-2826E68210ED}) (Version: 1.0 - Snap Backup) Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform) Sweet Home 3D version 6.2 (HKLM\...\Sweet Home 3D_is1) (Version: 6.2 - eTeks) TeamViewer (HKLM-x32\...\TeamViewer) (Version: 15.5.3 - TeamViewer) VdhCoApp 1.3.0 (HKLM\...\weh-iss-net.downloadhelper.coapp_is1) (Version: - DownloadHelper) Virtual Router v1.0 (HKLM-x32\...\{BE905C46-2B34-4D73-AEE1-769ED138E0FF}) (Version: 1.0 - Chris Pietschmann) Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{6DA2B636-698A-3294-BF4A-B5E11B238CDD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{8CCEA24C-51AE-3B71-9092-7D0C44DDA2DF}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{C3A57BB3-9AA6-3F6F-9395-6C062BDD5FC4}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{F6F09DD8-F39B-3A16-ADB9-C9E6B56903F9}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{14866AAD-1F23-39AC-A62B-7091ED1ADE64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{4B90093A-5D9C-3956-8ABB-95848BE6EFAD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation) VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.8 - VideoLAN) VSDC Free Video Editor version 6.4.1.69 (HKLM\...\VSDC Free Video Editor_is1) (Version: 6.4.1.69 - Flash-Integro LLC) Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden Wave Editor 3.1.0.0 (HKLM-x32\...\Wave Editor_is1) (Version: 3.1.0.0 - AbyssMedia.com) WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 9.61 - NCH Software) WhySoSlow 1.51 (HKLM\...\WhySoSlowHome_is1) (Version: - Resplendence Software Projects Sp.) Windscribe (HKLM-x32\...\{fa690e90-ddb0-4f0c-b3f1-136c084e5fc7}_is1) (Version: 1.83 Build 20 - Windscribe Limited) WizFile v2.06 (HKLM\...\WizFile_is1) (Version: 2.06 - Antibody Software) WizTree v3.29 (HKLM\...\WizTree_is1) (Version: 3.29 - Antibody Software) Zoom (HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\ZoomUMX) (Version: 4.6 - Zoom Video Communications, Inc.) Zoom Outlook Plugin (HKLM-x32\...\{11F41C33-81CB-40DE-86A2-98E391BC16A0}) (Version: 4.8.20547 - Zoom) Packages: ========= Dell SupportAssist for Home PCs -> C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.5.13.0_x64__htrsf667h5kn2 [2020-05-09] (Dell Inc) HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_110.1.671.0_x64__v10z8vjag6ke6 [2020-02-06] (HP Inc.) Messenger -> C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_440.9.118.0_x64__8xx8rvfyw5nnt [2020-04-03] (Facebook Inc) Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2019-10-30] (Microsoft Corporation) [MS Ad] Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2019-10-30] (Microsoft Corporation) [MS Ad] Microsoft News -> C:\Program Files\WindowsApps\Microsoft.BingNews_4.36.20714.0_x64__8wekyb3d8bbwe [2020-04-13] (Microsoft Corporation) [MS Ad] Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos.DLC.Main_2017.39121.36610.0_x64__8wekyb3d8bbwe [2019-12-13] (Microsoft Corporation) Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2019-10-31] (Microsoft Corporation) Reader Notification Client -> C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r [2020-03-13] (Adobe Systems Incorporated) Speedtest by Ookla -> C:\Program Files\WindowsApps\Ookla.SpeedtestbyOokla_1.10.61.0_x64__43tkc6nmykmb6 [2020-04-09] (Ookla) WinDbg Preview -> C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2001.2001.0_neutral__8wekyb3d8bbwe [2020-01-05] (Microsoft Corporation) ==================== Custom CLSID (Whitelisted): ============== (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) CustomCLSID: HKU\S-1-5-21-792678858-599442959-1286739730-1001_Classes\CLSID\{018D5C66-4533-4307-9B53-224DE2ED1FE6} -> [OneDrive - Personal] => {a52bba46-e9e1-435f-b3d9-28daa648c0f6}0 CustomCLSID: HKU\S-1-5-21-792678858-599442959-1286739730-1001_Classes\CLSID\{04271989-C4D2-DEB0-A5D7-91328C290E46} -> [OneDrive - The Gordon] => C:\Users\tracy\OneDrive - The Gordon [2019-10-31 04:14] CustomCLSID: HKU\S-1-5-21-792678858-599442959-1286739730-1001_Classes\CLSID\{19A6E644-14E6-4A60-B8D7-DD20610A871D}\InprocServer32 -> C:\Users\tracy\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20031.2\x64\Microsoft.Teams.AddinLoader.dll (Microsoft Corporation -> Microsoft Corporation) CustomCLSID: HKU\S-1-5-21-792678858-599442959-1286739730-1001_Classes\CLSID\{CB965DF1-B8EA-49C7-BDAD-5457FDC1BF92}\InprocServer32 -> C:\Users\tracy\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20031.2\x64\Microsoft.Teams.AddinLoader.dll (Microsoft Corporation -> Microsoft Corporation) ContextMenuHandlers1-x32: [ASZipF] -> {e03d3e68-0f44-3d45-b15f-bcfd8a8b4c7e} => C:\Program Files (x86)\Ashampoo\Ashampoo ZIP Free\ASZSHLEXT.DLL [2017-10-10] (Ashampoo GmbH & Co. KG -> Ashampoo GmbH) ContextMenuHandlers1: [ASZipF64] -> {e03d3e78-0f44-3d45-b15f-bcfd8a8b4c7e} => C:\Program Files (x86)\Ashampoo\Ashampoo ZIP Free\ASZSHLEXT64.DLL [2017-10-10] (Ashampoo GmbH & Co. KG -> Ashampoo GmbH) ContextMenuHandlers1: [ExpressZip] -> {8EEA165E-0B8B-4BA7-9796-50214C767171} => C:\Program Files (x86)\NCH Software\ExpressZip\ezcm64.dll [2019-12-16] () [File not signed] ContextMenuHandlers5: [ACE] -> {5E2121EE-0300-11D4-8D3B-444553540000} => C:\Program Files\AMD\CNext\CNext\atiacm64.dll [2020-04-01] (Advanced Micro Devices, Inc. -> Advanced Micro Devices, Inc.) ContextMenuHandlers6-x32: [ASZipF] -> {e03d3e68-0f44-3d45-b15f-bcfd8a8b4c7e} => C:\Program Files (x86)\Ashampoo\Ashampoo ZIP Free\ASZSHLEXT.DLL [2017-10-10] (Ashampoo GmbH & Co. KG -> Ashampoo GmbH) ContextMenuHandlers6: [ASZipF64] -> {e03d3e78-0f44-3d45-b15f-bcfd8a8b4c7e} => C:\Program Files (x86)\Ashampoo\Ashampoo ZIP Free\ASZSHLEXT64.DLL [2017-10-10] (Ashampoo GmbH & Co. KG -> Ashampoo GmbH) ContextMenuHandlers6: [ExpressZip] -> {8EEA165E-0B8B-4BA7-9796-50214C767171} => C:\Program Files (x86)\NCH Software\ExpressZip\ezcm64.dll [2019-12-16] () [File not signed] ==================== Codecs (Whitelisted) ==================== (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.) HKLM\...\Drivers32: [msacm.voxacm160] => C:\Windows\system32\vct3216.acm [82944 2003-05-21] (Voxware, Inc.) [File not signed] HKLM\...\Drivers32: [msacm.scg726] => C:\Windows\system32\scg726.acm [13239 2000-03-14] (SHARP Corporation) [File not signed] HKLM\...\Drivers32: [msacm.alf2cd] => C:\Windows\system32\alf2cd.acm [38912 2003-05-21] (NCT Company) [File not signed] HKLM\...\Drivers32: [msacm.ac3acm] => C:\Windows\system32\AC3ACM.acm [81920 2004-02-04] (fccHandler) [File not signed] HKLM\...\Drivers32: [msacm.lame] => C:\Windows\system32\lame.ax [245760 2005-08-01] () [File not signed] HKLM\...\Drivers32: [vidc.dvsd] => C:\Windows\system32\mcdvd_32.dll [261632 2003-05-21] (MainConcept) [File not signed] HKLM\...\Drivers32: [vidc.mpg4] => C:\Windows\system32\mpg4c32.dll [413760 2002-08-19] (Microsoft Corporation) [File not signed] HKLM\...\Drivers32: [vidc.mp42] => C:\Windows\system32\mpg4c32.dll [413760 2002-08-19] (Microsoft Corporation) [File not signed] HKLM\...\Drivers32: [vidc.mp43] => C:\Windows\system32\mpg4c32.dll [413760 2002-08-19] (Microsoft Corporation) [File not signed] HKLM\...\Drivers32: [vidc.xvid] => C:\Windows\system32\xvidvfw.dll [139264 2004-07-03] () [File not signed] HKLM\...\Drivers32: [vidc.DIVX] => C:\Windows\system32\DivX.dll [638976 2003-05-22] (DivXNetworks, Inc.) [File not signed] HKLM\...\Drivers32: [vidc.VP60] => C:\Windows\system32\vp6vfw.dll [438272 2004-12-10] (On2.com) [File not signed] HKLM\...\Drivers32: [vidc.VP61] => C:\Windows\system32\vp6vfw.dll [438272 2004-12-10] (On2.com) [File not signed] HKLM\...\Drivers32: [vidc.VP62] => C:\Windows\system32\vp6vfw.dll [438272 2004-12-10] (On2.com) [File not signed] HKLM\...\Drivers32: [vidc.LAGS] => C:\Windows\system32\lagarith.dll [216064 2011-12-07] ( ) [File not signed] ==================== Shortcuts & WMI ======================== (The entries could be listed to be restored or removed.) Shortcut: C:\Users\tracy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\NetSurveillance\reg.lnk -> C:\Program Files (x86)\NetSurveillance\CMS\reg.bat () ShortcutWithArgument: C:\Users\tracy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\Chrome Remote Desktop.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome_proxy.exe (Google LLC) -> --profile-directory=Default --app-id=gbchcmhmhahfdphkhkmpfmihenigjmpp ShortcutWithArgument: C:\Users\tracy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\ImplicitAppShortcuts\d249d9ddd424b688\Google Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC) -> --profile-directory=Default ==================== Loaded Modules (Whitelisted) ============= 2017-03-10 14:20 - 2017-03-10 14:20 - 000179200 _____ ( () [File not signed]) [File is in use ] C:\Program Files\Autodesk\Personal Accelerator for Revit\Autodesk.C4R.AdWebServicesInterop.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000332800 _____ () [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\Fpxlib.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000014336 _____ () [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\Jcap32.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000073728 _____ () [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\JCMYK.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000122880 _____ () [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\Jpeglib.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000017920 _____ () [File not signed] C:\Program Files\AMD\CNext\CNext\libEGL.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 003567616 _____ () [File not signed] C:\Program Files\AMD\CNext\CNext\libGLESv2.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000434176 _____ (Eastman Kodak Company) [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\D120_151.dll 2019-10-30 22:15 - 1997-09-19 14:00 - 000212480 _____ (Eastman Kodak) [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\Pcdlib32.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000047104 _____ (Jasc Software, Inc) [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\JMEM.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000659968 _____ (Jasc Software, Inc.) [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\jff.dll 2019-10-30 22:15 - 1998-03-31 14:00 - 000048640 _____ (Jasc Software, Inc.) [File not signed] C:\FRST\Quarantine\C\ProgramData\PAINTS~1\Jlem7.dll 2020-02-27 14:51 - 2020-02-27 14:51 - 001899008 _____ (SQLite Development Team) [File not signed] C:\Program Files\Dell\SupportAssistAgent\bin\x64\sqlite3.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000031744 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qgif.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000039424 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qicns.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000031744 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qico.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000413696 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qjpeg.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000025088 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qsvg.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000025088 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qtga.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000023552 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qwbmp.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000519168 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\imageformats\qwebp.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 001431040 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\platforms\qwindows.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 001180672 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\sqldrivers\qsqlite.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000135680 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\plugins\styles\qwindowsvistastyle.dll 2020-04-01 15:10 - 2020-04-01 15:10 - 006010880 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Core.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 006345216 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Gui.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 001078272 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Network.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000313856 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Positioning.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 004000256 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Qml.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 003802624 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Quick.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000171008 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5QuickControls2.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 001083904 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5QuickTemplates2.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000205312 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Sql.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000329728 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Svg.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000113152 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5WebChannel.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000376320 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5WebEngine.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 092323328 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5WebEngineCore.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 005560832 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Widgets.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000463360 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5WinExtras.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000188416 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5Xml.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 002888704 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\Qt5XmlPatterns.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000053760 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtGraphicalEffects\private\qtgraphicaleffectsprivate.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000059392 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtGraphicalEffects\qtgraphicaleffectsplugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000017408 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick.2\qtquick2plugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000287232 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Controls.2\qtquickcontrols2plugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000329216 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Controls\qtquickcontrolsplugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000136192 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Dialogs\dialogplugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000089088 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Layouts\qquicklayoutsplugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000312320 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Templates.2\qtquicktemplates2plugin.dll 2019-12-04 04:00 - 2019-12-04 04:00 - 000017920 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtQuick\Window.2\windowplugin.dll 2020-04-01 15:10 - 2020-04-01 15:10 - 000085504 _____ (The Qt Company Ltd.) [File not signed] C:\Program Files\AMD\CNext\CNext\QtWebEngine\qtwebengineplugin.dll ==================== Alternate Data Streams (Whitelisted) ======== (If an entry is included in the fixlist, only the ADS will be removed.) AlternateDataStreams: C:\ProgramData:Easy$Duplicate$Finder [125] AlternateDataStreams: C:\Users\All Users:Easy$Duplicate$Finder [125] AlternateDataStreams: C:\ProgramData\Application Data:Easy$Duplicate$Finder [125] ==================== Safe Mode (Whitelisted) ================== ==================== Association (Whitelisted) ================= ==================== Internet Explorer trusted/restricted ========== (If an entry is included in the fixlist, it will be removed from the registry.) IE trusted site: HKU\.DEFAULT\...\localhost -> localhost IE trusted site: HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\localhost -> localhost IE trusted site: HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\sharepoint.com -> hxxps://thegordon-files.sharepoint.com IE restricted site: HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\expressvpn.com -> expressvpn.com IE restricted site: HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\get-express-vpn.com -> get-express-vpn.com IE restricted site: HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\thebestgame2020.com -> hxxps://thebestgame2020.com ==================== Hosts content: ========================= (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2019-03-19 14:49 - 2019-03-19 14:49 - 000000824 _____ C:\Windows\system32\drivers\etc\hosts 2020-02-04 16:32 - 2020-02-04 16:41 - 000000440 _____ C:\Windows\system32\drivers\etc\hosts.ics ==================== Other Areas =========================== (Currently there is no automatic fix for this section.) HKU\S-1-5-21-792678858-599442959-1286739730-1001\Control Panel\Desktop\\Wallpaper -> c:\users\tracy\appdata\local\microsoft\windows\themes\roamedthemefiles\desktopbackground\flippyflippedflippier.png DNS Servers: 172.20.10.1 HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 0) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1) HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer => (SmartScreenEnabled: Off) Windows Firewall is disabled. ==================== MSCONFIG/TASK MANAGER disabled items == (If an entry is included in the fixlist, it will be removed.) HKLM\...\StartupApproved\Run: => "SecurityHealth" HKLM\...\StartupApproved\Run: => "ProdLib" HKLM\...\StartupApproved\Run32: => "TeamsMachineUninstallerLocalAppData" HKLM\...\StartupApproved\Run32: => "TeamsMachineUninstallerProgramData" HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\StartupApproved\StartupFolder: => "GenuineService.lnk" HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\StartupApproved\Run: => "CCXProcess" HKU\S-1-5-21-792678858-599442959-1286739730-1001\...\StartupApproved\Run: => "com.squirrel.Teams.Teams" ==================== FirewallRules (Whitelisted) ================ (If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.) FirewallRules: [{E6451A3A-2BA1-4125-BC4C-BB0A4F01D604}] => (Allow) C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc. -> Apple Inc.) FirewallRules: [{670B245C-72B5-47D5-AFD5-7E8053E4DB41}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe (Apple Inc. -> Apple Inc.) FirewallRules: [{75D5106F-126E-45BB-8249-0ABB419DBF9D}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe (Apple Inc. -> Apple Inc.) FirewallRules: [{88A59726-8EAB-4AAE-B76B-40F166C5FB4B}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe (Apple Inc. -> Apple Inc.) FirewallRules: [{803C3964-E12F-4AFE-BEBC-93443E77EA97}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe (Apple Inc. -> Apple Inc.) FirewallRules: [{3CFF1E0B-6E50-43A5-BF80-B95D828505D0}] => (Allow) LPort=27015 FirewallRules: [{D2BC3C4C-7DAC-416F-87D2-5016613109F9}] => (Allow) C:\Program Files (x86)\3uTools\3uTools.exe (ShangHai ZhangZheng Network Technology Co., Ltd. -> ShangHai ZhangZheng Network Technology Co., Ltd.) FirewallRules: [{B00258BE-DFB4-45E1-9635-3B0656ACC003}] => (Allow) C:\Program Files (x86)\3uTools\3uTools.exe (ShangHai ZhangZheng Network Technology Co., Ltd. -> ShangHai ZhangZheng Network Technology Co., Ltd.) FirewallRules: [{68E19904-32B2-4F06-B7B0-C1B0F7495C6B}] => (Allow) C:\Program Files (x86)\3uTools\3uTools.exe (ShangHai ZhangZheng Network Technology Co., Ltd. -> ShangHai ZhangZheng Network Technology Co., Ltd.) FirewallRules: [{704AA890-3839-4758-B678-673D78ACBE8D}] => (Allow) C:\Program Files (x86)\3uTools\3uTools.exe (ShangHai ZhangZheng Network Technology Co., Ltd. -> ShangHai ZhangZheng Network Technology Co., Ltd.) FirewallRules: [{32FAEF44-BB02-46F0-B95A-8F07577F0003}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC) ==================== Restore Points ========================= 22-04-2020 22:37:04 Installed iTunes 30-04-2020 14:46:22 Scheduled Checkpoint 02-05-2020 05:39:46 pre video driver change 09-05-2020 22:01:04 Scheduled Checkpoint ==================== Faulty Device Manager Devices ============ Name: HID-compliant touch screen Description: HID-compliant touch screen Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Manufacturer: (Standard system devices) Service: Problem: : This device is disabled. (Code 22) Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions. ==================== Event log errors: ======================== Application errors: ================== Error: (05/10/2020 03:52:12 PM) (Source: Microsoft-Windows-Perflib) (EventID: 1020) (User: NT AUTHORITY) Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 22880 and the required size was 34880. Error: (05/10/2020 03:37:04 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 42963578 Error: (05/10/2020 03:37:04 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 42963578 Error: (05/10/2020 03:37:04 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (05/10/2020 03:41:04 AM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 3547 Error: (05/10/2020 03:41:04 AM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 3547 Error: (05/10/2020 03:41:04 AM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (05/10/2020 03:41:02 AM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 1562 System errors: ============= Error: (05/10/2020 03:37:04 PM) (Source: TPM) (EventID: 15) (User: ) Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer. Error: (05/09/2020 04:14:20 PM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Dell Data Vault Collector service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. Error: (05/09/2020 04:14:20 PM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Dell Data Vault Processor service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service. Error: (05/09/2020 04:11:01 PM) (Source: TPM) (EventID: 15) (User: NT AUTHORITY) Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer. Error: (05/09/2020 04:11:13 PM) (Source: EventLog) (EventID: 6008) (User: ) Description: The previous system shutdown at 3:33:27 AM on ‎9/‎05/‎2020 was unexpected. Error: (05/09/2020 04:10:57 PM) (Source: Microsoft-Windows-Kernel-Boot) (EventID: 29) (User: NT AUTHORITY) Description: 3221225684A fatal error occurred processing the restoration data. Error: (05/09/2020 03:33:07 AM) (Source: TPM) (EventID: 15) (User: NT AUTHORITY) Description: The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer. Error: (05/09/2020 03:33:03 AM) (Source: Microsoft-Windows-Kernel-Boot) (EventID: 29) (User: NT AUTHORITY) Description: 3221225684A fatal error occurred processing the restoration data. Windows Defender: =================================== Date: 2020-05-09 17:25:42.782 Description: Windows Defender Antivirus scan has been stopped before completion. Scan ID: {325B6CBC-F662-43CE-AEBE-01E495324696} Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2020-04-23 00:52:34.754 Description: Windows Defender Antivirus scan has been stopped before completion. Scan ID: {269EAB6F-653F-4659-A277-E4E05D7D5B32} Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2020-04-22 22:28:08.325 Description: Windows Defender Antivirus scan has been stopped before completion. Scan ID: {6CB8BFCD-A4C5-41E8-8AE9-A6FD3B199F9E} Scan Type: Antimalware Scan Parameters: Quick Scan Date: 2020-05-02 20:49:01.075 Description: Windows Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.313.2731.0 Update Source: Microsoft Update Server Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.16900.4 Error code: 0x80240438 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. Date: 2020-05-02 06:38:23.908 Description: Windows Defender Antivirus has encountered an error trying to update security intelligence. New security intelligence Version: Previous security intelligence Version: 1.313.2731.0 Update Source: Microsoft Update Server Security intelligence Type: AntiVirus Update Type: Full Current Engine Version: Previous Engine Version: 1.1.16900.4 Error code: 0x80240438 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. CodeIntegrity: =================================== Date: 2020-05-10 22:54:10.280 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:10.277 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:10.184 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:10.180 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:10.065 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:10.062 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:09.954 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. Date: 2020-05-10 22:54:09.950 Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements. ==================== Memory info =========================== BIOS: Dell Inc. A12 08/30/2016 Motherboard: Dell Inc. 08C2X1 Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics Percentage of memory in use: 51% Total physical RAM: 11200.24 MB Available physical RAM: 5442.28 MB Total Virtual: 14400.24 MB Available Virtual: 6166.38 MB ==================== Drives ================================ Drive c: (SSD) (Fixed) (Total:238.47 GB) (Free:74.36 GB) NTFS ==>[drive with boot components (obtained from BCD)] Drive d: (ORIGINAL HDD) (Fixed) (Total:929.66 GB) (Free:390.09 GB) NTFS Drive e: (SCHOOL) (Removable) (Total:30 GB) (Free:14.13 GB) FAT32 \\?\Volume{9923554b-9ad2-4d8d-8cca-4b22cb27de71}\ (WinRETOOLS) (Fixed) (Total:0.78 GB) (Free:0.76 GB) NTFS \\?\Volume{140233df-a3b6-46d6-89db-13be3461f8ea}\ () (Fixed) (Total:0.85 GB) (Free:0.4 GB) NTFS \\?\Volume{a9409e46-0860-4422-8d7a-e52801f9c2c5}\ (ESP) (Fixed) (Total:0.09 GB) (Free:0.07 GB) FAT32 ==================== MBR & Partition Table ==================== ========================================================== Disk: 0 (MBR Code: Windows 7/8/10) (Size: 238.5 GB) (Disk ID: 34706B48) Partition 1: (Active) - (Size=238.5 GB) - (Type=07 NTFS) ========================================================== Disk: 1 (Size: 931.5 GB) (Disk ID: A739D2F0) Partition: GPT. ========================================================== Disk: 2 (Size: 30 GB) (Disk ID: 500A0DFF) No partition Table on disk 2. ==================== End of Addition.txt =======================