I can't get my anti-virsus software to run, re-install, or unistall. Plus my windows auto update for flash media won't install(but I fixed this by going directly to website and downloading update on my desktop). They may be connected. But my primary concern is getting virsus protection back up and running.
My Machine
1. XP Home 2002 Service Pack 2.
2. AVG 7.5 free edition build 432 (not working).
3. No other antivirus software installed.
4. No other protection software installed.
5. Error msg given during installation/uninstallation
6. Standard windows firewall turned on
Here is what the error message is (happens whenever I try to use AVG):
"Local machine: installation failed
Initialization:
Error: Checking of state of the item file avgset.dll failed.
File opening failed. %FILE% = "C:\Program Files\Grisoft\AVG Free\avgset.dll"
Permission denied"
I have tried running the following programs(not in this order, and I don't remember the
exact order):1. CCleaner
2. AVG AntiSpyware
3. Super anti spyware
4. CWShredder
5. SpyBot
6. Ad-aware
I have also followed the instruction provided in the HJT and the Malware forum. Do any of the following logs help???
Thanks, oOps
Here are the logs:
1. Hijackthis
2. Hijackthis (uninstall_list.txt)
3. Activescan.txt
1.
Logfile of HijackThis v1.99.1
Scan saved at 10:30:15 PM, on 2/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Microsoft Shared\Works
Shared\wkcalrem.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.c...b/*http://www.y
ahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page
=
http://us.rd.yahoo.c...p/*http://www.y
ahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL =
http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,Default_Search_URL =
http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page
= http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet
Explorer\SearchURL,(Default) =
http://us.rd.yahoo.c...u/*http://www.y
ahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,AutoConfigURL = 192.168.1.101
R3 - URLSearchHook: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper -
{02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program
Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class -
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program
Files\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655}
- (no file)
O3 - Toolbar: Easy-WebPrint -
{327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program
Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program
Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program
Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common
Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program
Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program
Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [ADUserMon] C:\Program
Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [AVG7_CC]
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program
Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program
Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [PopUpStopperCompanion]
"C:\PROGRA~1\PANICW~1\POP-UP~1\PSComp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program
Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: Product Registration.lnk = D:\ATR1.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program
Files\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List -
res://C:\Program
Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print -
res://C:\Program
Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview -
res://C:\Program
Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print -
res://C:\Program
Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research -
{92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) -
{CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide -
{E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program
Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF:
START_PAGE_URL=http://www.emachines.com/start.html
O16 - DPF: Yahoo! Chess -
http://download.game...nts/y/ct2_x.cab
O16 - DPF: Yahoo! Fleet -
http://download.game...s/y/fltt0_x.cab
O16 - DPF: Yahoo! Pool 2 -
http://download.game...ts/y/potd_x.cab
O16 - DPF: Yahoo! Spades -
http://download.game...nts/y/st2_x.cab
O16 - DPF: Yahoo! Toki Toki Boom -
http://download.game...nts/y/vth_x.cab
O16 - DPF: Yahoo! Trivia -
http://download.game...ts/y/tvt0_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows
Genuine Advantage Validation Tool) -
http://go.microsoft....k/?linkid=39204
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio
Conferencing) -
http://us.chat1.yimg...t/v45/yacscom.c
ab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter
Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
http://a1540.g.akama...stall.info.appl
e.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
http://download.mcaf.../en-us/4,0,0,83
/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl
Class) -
http://update.micros...Controls/en/x86
/client/muweb_site.cab?1134363799562
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall
Control) -
http://a840.g.akamai...secall.trendmic
ro.com/housecall/xscan53.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio
UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {7EB2A76C-97AE-4CF3-9C6A-EA0F61F137E1} -
http://www.sexxx-dir...les/Updater.exe
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl
Class) -
http://cs1b.instants...erxsigned34.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield
International Setup Player) -
http://www.installen...gine/isetup.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F}
(SurroundVideoCtrl Object) -
http://autos.msn.com...id/MSSurVid.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan
Installer Class) -
http://acs.pandasoft...free/asinst.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D}
(ExteriorSurround Object) -
http://autos.msn.com...ior/Outside.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -
http://download.mcaf...en-us/1,0,0,20/
mcgdmgr.cab
O16 - DPF: {FEC3E5A3-50F7-4B0C-97D8-01CF69DFBFC7} (Measurement
Service Client) - http://ccon.madonion.../global/msc.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program
Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon -
C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj -
{AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: apache - Unknown owner -
C:\PROGRA~1\APACHE~1\APACHE\Apache.exe" --ntservice (file
missing)
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development
a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT,
s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT,
s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. -
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Iomega App Services - Iomega Corporation -
C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_)
- Iomega Corporation - C:\Program
Files\Iomega\AutoDisk\ADService.exe
2.
Active Disk
Ad-aware 6 Personal
Adobe Acrobat 5.0
Adobe Download Manager 1.2 (Remove Only)
AnalogX POW!
AVG Anti-Spyware 7.5
Canon MP Drivers 7.0
Canon MP Navigator 1.1
Canon ScanGear Starter
Canon Utilities Easy-PhotoPrint
CCleaner (remove only)
Classic Chess
CleanUp!
Conexant SoftK56 Modem(M)
Cool MP3 Splitter 2.02
DivX Codec
DivX Player
Easy-WebPrint
HijackThis 1.99.1
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Intel Pocket Concert Audio Player
IomegaWare 4.0.2
J2SE Runtime Environment 5.0 Update 1
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Excel Viewer 97
Microsoft GIF Animator
Microsoft Interactive Training
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2002
Microsoft Money 2002 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works 6.0
MissionRisk
Mozilla Firefox (1.5.0.9)
Mozilla Thunderbird (1.0.7)
MusicReading
NVIDIA Display Driver
OmniPage SE 2.0
Panda ActiveScan
PHP 4.4.2
Planetarium
RealPlayer
SafeSurfing
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926247)
Security Update for Windows XP (KB926255)
Sony Player Plug-in for Windows Media Player
SoundMAX
Spybot - Search & Destroy 1.3
SUPERAntiSpyware Free Edition
Touch The Sky
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Visual Music
VX2 Cleaner plug-in for Ad-Aware SE
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Resource Kit Tools - SubInAcl.exe
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Yahoo! Toolbar
3.
Incident Status Location
Adware:adware/statblaster Not disinfected Windows Registry
Adware:adware/ist.istbar Not disinfected Windows Registry
Adware:adware/exact.bargainbuddy Not disinfected Windows Registry
Adware:Adware/SAHAgent Not disinfected C:\RECYCLER\NPROTECT\00495883.EXE
Adware:Adware/SAHAgent Not disinfected C:\RECYCLER\NPROTECT\00495884.ZIP[WINDOWS/downloaded program files/SAHUninstall_.exe]
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