[justbob]

Spy Sherrif got me last night. I've run all of the programs that you suggested and some things seem to be fixed. However, my browser setting keep getting reset and I still can't change my desktop to anything other than colors. Ran HiJackThis, log pasted below. Thanks in advance for your help.

Logfile of HijackThis v1.99.1
Scan saved at 3:11:05 PM, on 12/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\system32\devldr32.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
E:\WINDOWS\System32\CTsvcCDA.EXE
E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
E:\Program Files\ewido anti-malware\ewidoctrl.exe
E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\System32\MsPMSPSv.exe
E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
E:\Program Files\Microsoft IntelliPoint\point32.exe
E:\WINDOWS\TPPALDR.EXE
E:\Program Files\Creative\ShareDLL\CtNotify.exe
E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
E:\WINDOWS\system32\dla\tfswctrl.exe
E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
E:\Program Files\Creative\ShareDLL\MediaDet.Exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Program Files\support.com\bin\tgcmd.exe
E:\WINDOWS\system32\msvcmm32.exe
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe
E:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~2.EXE
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\WINDOWS\winzd.exe
E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
E:\QUICKENW\QAGENT.EXE
E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
E:\WINDOWS\ipmo.exe
E:\Palm\HOTSYNC.EXE
E:\Program Files\Iomega\Tools\IMGICON.EXE
E:\lotus\wordpro\ltsstart.exe
E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
E:\Program Files\Microsoft Office\Office\OSA.EXE
E:\QUICKENW\QWDLLS.EXE
E:\Program Files\WinZip\WZQKPICK.EXE
E:\lotus\register\remind32.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Documents and Settings\Bob\Local Settings\Temporary Internet Files\Content.IE5\NH53EEYH\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://E:\WINDOWS\system32\ptwve.dll/sp.html#12047%resultposition.net
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {16C6697B-0C6C-37D7-206E-FC8960E5D05F} - E:\WINDOWS\msfi.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - E:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program files\google\googletoolbar2.dll
O2 - BHO: Class - {B51F4A42-F2AA-063A-2152-72B4A66EE595} - E:\WINDOWS\system32\msps32.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - e:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IntelliPoint] "E:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [TPP Auto Loader] E:\WINDOWS\TPPALDR.EXE
O4 - HKLM\..\Run: [Disc Detector] E:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] E:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AudioHQ] E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [StatusClient] E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] E:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [UpdateManager] "E:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MMTray] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [dla] E:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Hpppta] E:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\hpppta.exe /ICON
O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [mmtask] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "E:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [LoadMSvcmm] E:\WINDOWS\system32\msvcmm32.exe
O4 - HKLM\..\Run: [iTunesHelper] E:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [EPSON PictureMate] E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [appoc.exe] E:\WINDOWS\system32\appoc.exe
O4 - HKLM\..\Run: [71A.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
O4 - HKLM\..\Run: [71B.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
O4 - HKLM\..\Run: [71A.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
O4 - HKLM\..\Run: [71B.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [winzd.exe] E:\WINDOWS\winzd.exe
O4 - HKLM\..\RunOnce: [ipmo.exe] E:\WINDOWS\ipmo.exe
O4 - HKCU\..\Run: [PDFSaver] E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - HKCU\..\Run: [QAGENT] E:\QUICKENW\QAGENT.EXE
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - Startup: Lotus SmartSuite 97 Registration.lnk = E:\lotus\register\remind32.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = E:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Cisco Systems VPN Client.lnk = E:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: HotSync Manager.lnk = E:\Palm\HOTSYNC.EXE
O4 - Global Startup: Iomega Backup Scheduler.lnk = E:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = E:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = E:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = E:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = E:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = E:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: PDF-Capture.lnk = E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - Global Startup: Quicken Startup.lnk = E:\QUICKENW\QWDLLS.EXE
O4 - Global Startup: QuikSync.lnk = E:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://e:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://e:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://e:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://e:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://e:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-12.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095512449846
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ances...ll/MFImgVwr.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://images.myfami...oads/MrSIDI.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - E:\WINDOWS\msvo.exe (file missing)
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - E:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINDOWS\System32\ZipToA.exe

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Hi justbob and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

I need to get you to move HijackThis to a folder of its own so that nothing gets deleted by mistake

1. Right click in an empty space on your desktop.

2. From the Menu, click New, then Folder and a folder will appear on your desktop.

3. Name the folder HJT

4. Copy/Paste your current copy of HijackThis from its present location to the folder on your Desktop[/b] that was just created.

5. Now, run the program and post a fresh HJT log for review.

Regards,

Trevuren

[Trevuren]

Hi justbob and welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your log.

I need to get you to move HijackThis to a folder of its own so that nothing gets deleted by mistake

1. Right click in an empty space on your desktop.

2. From the Menu, click New, then Folder and a folder will appear on your desktop.

3. Name the folder HJT

4. Copy/Paste your current copy of HijackThis from its present location to the folder on your Desktop[/b] that was just created.

5. Now, run the program and post a fresh HJT log for review.

Regards,

Trevuren

[justbob]

Done. I've also run a few more fixes since my first post. Everything seems to be back to normal except my desktop. Please take a look anyway. Thanks again.

Bob

Logfile of HijackThis v1.99.1
Scan saved at 6:20:14 PM, on 12/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
E:\WINDOWS\System32\CTsvcCDA.EXE
E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
E:\Program Files\ewido anti-malware\ewidoctrl.exe
E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\System32\MsPMSPSv.exe
E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
E:\WINDOWS\system32\devldr32.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Microsoft IntelliPoint\point32.exe
E:\WINDOWS\TPPALDR.EXE
E:\Program Files\Creative\ShareDLL\CtNotify.exe
E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
E:\WINDOWS\system32\dla\tfswctrl.exe
E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Program Files\support.com\bin\tgcmd.exe
E:\WINDOWS\system32\msvcmm32.exe
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
E:\QUICKENW\QAGENT.EXE
E:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~2.EXE
E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
E:\Program Files\Creative\ShareDLL\MediaDet.Exe
E:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe
E:\Palm\HOTSYNC.EXE
E:\Program Files\Iomega\Tools\IMGICON.EXE
E:\lotus\wordpro\ltsstart.exe
E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
E:\Program Files\Microsoft Office\Office\OSA.EXE
E:\Program Files\iPod\bin\iPodService.exe
E:\QUICKENW\QWDLLS.EXE
E:\Program Files\WinZip\WZQKPICK.EXE
E:\lotus\register\remind32.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.slickdeals.net
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {16C6697B-0C6C-37D7-206E-FC8960E5D05F} - E:\WINDOWS\msfi.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - E:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program files\google\googletoolbar2.dll
O2 - BHO: Class - {B51F4A42-F2AA-063A-2152-72B4A66EE595} - E:\WINDOWS\system32\msps32.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - e:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IntelliPoint] "E:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [TPP Auto Loader] E:\WINDOWS\TPPALDR.EXE
O4 - HKLM\..\Run: [Disc Detector] E:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] E:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AudioHQ] E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [StatusClient] E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] E:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [UpdateManager] "E:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MMTray] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [dla] E:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Hpppta] E:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\hpppta.exe /ICON
O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [mmtask] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "E:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [LoadMSvcmm] E:\WINDOWS\system32\msvcmm32.exe
O4 - HKLM\..\Run: [iTunesHelper] E:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [EPSON PictureMate] E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [71A.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
O4 - HKLM\..\Run: [71B.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [71A.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
O4 - HKLM\..\Run: [71B.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
O4 - HKCU\..\Run: [PDFSaver] E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - HKCU\..\Run: [QAGENT] E:\QUICKENW\QAGENT.EXE
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - Startup: Lotus SmartSuite 97 Registration.lnk = E:\lotus\register\remind32.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = E:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Cisco Systems VPN Client.lnk = E:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: HotSync Manager.lnk = E:\Palm\HOTSYNC.EXE
O4 - Global Startup: Iomega Backup Scheduler.lnk = E:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = E:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = E:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = E:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = E:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = E:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: PDF-Capture.lnk = E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - Global Startup: Quicken Startup.lnk = E:\QUICKENW\QWDLLS.EXE
O4 - Global Startup: QuikSync.lnk = E:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://e:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://e:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://e:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://e:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://e:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-12.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095512449846
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ances...ll/MFImgVwr.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://images.myfami...oads/MrSIDI.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - E:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINDOWS\System32\ZipToA.exe

[Trevuren]

A. I need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes.

• Open Microsoft AntiSpyware.
• Click on Options, Settings.
• In the left pane, click on Real-time Protection.
• Under Startup Options uncheck: Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
• Under Real-time spyware threat protection uncheck: Enable real-time spyware threat protection (recommended).
• After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
• Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware

B. Please disable EwidoGuard for the same resaon

C. Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

• First we need to make all files and folders VISIBLE:
  
  • Go to start>control panel>folder options>view (tab)
  • Choose to "show hidden files and folders,"
  • Uncheck the "hide protected operating system files" and the "hide extensions for know file types" boxes.
  • Close the window with ok
• Please RUN HijackThis.
  . Click the SCAN button to produce a log.
  
  
• Place a check mark beside each one of the following items:
  
  R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
  R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
  O2 - BHO: Class - {16C6697B-0C6C-37D7-206E-FC8960E5D05F} - E:\WINDOWS\msfi.dll (file missing)
  O2 - BHO: Class - {B51F4A42-F2AA-063A-2152-72B4A66EE595} - E:\WINDOWS\system32\msps32.dll (file missing)
  O4 - HKLM\..\Run: [71A.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
  O4 - HKLM\..\Run: [71B.tmp] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
  O4 - HKLM\..\Run: [71A.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
  O4 - HKLM\..\Run: [71B.tmp.exe] E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
  
  
  
  
• Now with all the items selected, and all windows closed except for HJT, delete them by clicking the FIX checked button. Close the HijackThis window.
  
  
• Reboot Your System in Safe Mode
  
  How to use the F8 method to Start Your Computer in Safe Mode
  
  
  • Restart the computer.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe mode menu item
  • Press Enter.
• Using Windows Explorer, locate the following files/folders, and DELETE them (if they are present):
  
  E:\DOCUME~1\Bob\LOCALS~1\Temp\71A.tmp.exe
  E:\DOCUME~1\Bob\LOCALS~1\Temp\71B.tmp.exe
  
  
• Exit Explorer, and REBOOT BACK INTO NORMAL MODE
  
  
• Finally, RUN Hijackthis again and produce a new HJT log. Post it in the forum so we can check how everything looks now.

Regards,

Trevuren

[justbob]

OK. Let me know what you think.

Thanks,

Bob

Logfile of HijackThis v1.99.1
Scan saved at 8:44:01 PM, on 12/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\system32\devldr32.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
E:\WINDOWS\System32\CTsvcCDA.EXE
E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
E:\Program Files\ewido anti-malware\ewidoctrl.exe
E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
E:\Program Files\Microsoft IntelliPoint\point32.exe
E:\WINDOWS\TPPALDR.EXE
E:\Program Files\Creative\ShareDLL\CtNotify.exe
E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
E:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
E:\WINDOWS\system32\dla\tfswctrl.exe
E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Program Files\support.com\bin\tgcmd.exe
E:\WINDOWS\system32\msvcmm32.exe
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\QuickTime\qttask.exe
E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE
E:\QUICKENW\QAGENT.EXE
E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
E:\Palm\HOTSYNC.EXE
E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
E:\Program Files\Iomega\Tools\IMGICON.EXE
E:\lotus\wordpro\ltsstart.exe
E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
E:\Program Files\Microsoft Office\Office\OSA.EXE
E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
E:\QUICKENW\QWDLLS.EXE
E:\Program Files\WinZip\WZQKPICK.EXE
E:\lotus\register\remind32.exe
E:\Program Files\Creative\ShareDLL\MediaDet.Exe
E:\PROGRA~1\MOVIEL~1\MOVIEL~1\MOVIEL~2.EXE
E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe
E:\WINDOWS\System32\MsPMSPSv.exe
E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\WINDOWS\System32\svchost.exe
E:\HJT\HijackThis.exe
E:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.slickdeals.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - E:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program files\google\googletoolbar2.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - E:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - e:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IntelliPoint] "E:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [TPP Auto Loader] E:\WINDOWS\TPPALDR.EXE
O4 - HKLM\..\Run: [Disc Detector] E:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [UpdReg] E:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AudioHQ] E:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [StatusClient] E:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] E:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [UpdateManager] "E:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MMTray] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [dla] E:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Hpppta] E:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\hpppta.exe /ICON
O4 - HKLM\..\Run: [NAV Agent] E:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [mmtask] E:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] E:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "E:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [LoadMSvcmm] E:\WINDOWS\system32\msvcmm32.exe
O4 - HKLM\..\Run: [iTunesHelper] E:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] E:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [EPSON PictureMate] E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2P1.EXE /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [PDFSaver] E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - HKCU\..\Run: [QAGENT] E:\QUICKENW\QAGENT.EXE
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] E:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - Startup: Lotus SmartSuite 97 Registration.lnk = E:\lotus\register\remind32.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = E:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Cisco Systems VPN Client.lnk = E:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe
O4 - Global Startup: HotSync Manager.lnk = E:\Palm\HOTSYNC.EXE
O4 - Global Startup: Iomega Backup Scheduler.lnk = E:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = E:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = E:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = E:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: Lotus QuickStart.lnk = E:\lotus\wordpro\ltsstart.exe
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = E:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: PDF-Capture.lnk = E:\Program Files\PDF-XChangeSDKEU\PDFSaver.exe
O4 - Global Startup: Quicken Startup.lnk = E:\QUICKENW\QWDLLS.EXE
O4 - Global Startup: QuikSync.lnk = E:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://e:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://e:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://e:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://e:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://e:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\WINDOWS\system32\msjava.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsu...asp/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-12.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095512449846
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://content.ances...ll/MFImgVwr.cab
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://images.myfami...oads/MrSIDI.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://desktopsvcs.f...m/WTS/msrdp.cab
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - E:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - E:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - E:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - E:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pml Driver HPZ12 - HP - E:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - E:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINDOWS\System32\ZipToA.exe

[Trevuren]

Your log looks good. If you have no more malware-related problems that you are aware of, just give me the OK and we can start the final but essential cleanup procedures.

Trevuren

[justbob]

I think I'm ok.

[justbob]

By OK, I meant ready for the final clean up.

[Trevuren]

Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Re-hide your System Files and Folders to prevent any future accidents.

Reconfigure Windows XP to hide hidden files:

• Click Start. Open My Computer.
• Select the Tools menu and click Folder Options. Select the View Tab.
  
• Under the Hidden files and folders heading deselect "Show hidden files and folders".
• Check the "Hide protected operating system files (recommended)" option.
• Click Yes to confirm. Click OK.

2. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE

• Right click "My Computer", and then left click "Properties".
• Left click on "System Restore Tab"
• Check box beside "Turn Off System Restore"
• Left click on "Apply"

REBOOT your system

TO ENABLE SYSTEM RESTORE

• Right click "My Computer", and then left click "Properties".
• Left click on "System Restore Tab".
• Remove check mark from "Turn Off System Restore"
• Click on "Apply"

Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

• Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

[Trevuren]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.