Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

need to clean my system [Solved]


  • This topic is locked This topic is locked

#1
zandre

zandre

    Member

  • Member
  • PipPip
  • 40 posts
Hi, my computer has a virus. With the help of geekstogo, I was able to run a parallel install, to save my data, now I would like to get rid of the virus. It starts with a mgrview.exe error message. Plus the computer had a lot of junk on it, so I am not sure what caused the virus originally.


Also, I was able to find the data I needed to retreive when I did the parallel install, do I need to do anything other than back it up on a cd, to make sure it is safe when you all send instruction to rid the computer of the virus.

Note: before I did the parallel install, I could not boot the computer, even in safe mode. I had a blue screen that showed memory error codes, but I did a memtest and there were no errors.

Thanks for any help you can give.

Zandre
  • 0

Advertisements


#2
Extremeboy

Extremeboy

    Malware Removal Staff

  • Retired Staff
  • 824 posts
Hello.

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.

I need to see a log in order to help you. Please post the OTlistIT2 log and a description of any problems you may still have. Also, you will need to provide the Rooter log and any other logs that was described in the preparation guide.

With Regards,
Extremeboy

Edited by Extremeboy, 20 April 2009 - 03:47 PM.

  • 0

#3
zandre

zandre

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
I had to get this fixed last week so I format c, it and reinstalled xp. everything is working find now, so I want to close this thread
  • 0

#4
Extremeboy

Extremeboy

    Malware Removal Staff

  • Retired Staff
  • 824 posts
Thanks for letting me know.

Below are some prevention tips.

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:

  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.

Disable Autorun on Flash-Drive/Removable Drives

When is AUTORUN.INF really an AUTORUN.INF?

USB worms work by creating a file called AUTORUN.INF on the root of USB drives. These INF files then use Autorun or Autoplay (not the same thing!) to execute themselves either when the stick is inserted, or more commonly, when the user double-clicks on the USB drive icon from My Computer (Windows Explorer)...


Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read USB-Based Malware Attacks and Please disable Autorun asap!.

If using Windows Vista, please refer to:
"Disable AutoPlay in Windows Vista"
"Preventing AutoPlay with Local Group Policy Editor or AutoPlay options panel"

Note: When Autorun is disabled, double-clicking a drive which has autorun.inf in its root directory may still activate Autorun so be careful.

Vist the WindowsUpdate Site Regularly

I recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.

Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.
Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


With Regards,
Extremeboy

  • 0

#5
Extremeboy

Extremeboy

    Malware Removal Staff

  • Retired Staff
  • 824 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP