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Media player and local profiles


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#1
pctutt

pctutt

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Hey gang,
I'll describe my problem, and the fixes I have found for it so far. Hopefully you'll be able to tell me why it's happening.

I have several users who get error messages when trying to play a windows media file. The error message is... "windows media player cannot play the selected file" When you click the more information button on the error pop up, it takes you to the microsoft web page that says, "we are working on the fix for this problem"

If I log on to the computer, I am able to play the file. If I rename the users profile and have the user log in (recreating his profile) the user can play the file. After a while (several days or weeks) the user will call with the same problem.

Does media player store something in the profile that would prevent them from playing these files? Is it changing something in the registry? Is something becoming corrupt?

Anyone ever experience this before?
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#2
gerryf

gerryf

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are all users on the machine members of the administrator group, or are the ones having issues limited users?
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#3
pctutt

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The users with the issues are limited users. Although in my testing I have added a user to the administrators group with no success. Even with administrator permissions, they are unable to play the file.
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#4
gerryf

gerryf

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create a new user--and administrator (you can remove it later)

does the problem recur?
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