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Computer Boots Up Distorted, Mouse Poofed


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#151
Certifiably Blonde

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Thanks Peterm...nope that doesnt work either :tazz:
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#152
peterm

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Have you done a windows update since getting IE6 to work ?
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#153
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Good Morning Peterm!

I did all the critical service packs. As far as the ME, there are 38 outstanding...most of which are euro conversion packs & language packs... BUT there are two here....Cumulative Update for Outlook Express 6 Service Pack 1 for Windows ME (KB887797) AND DirectX 9.0c End User Run-Time.....Should I install these?

There are no critical service packs or drivers listed.
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#154
peterm

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no not yet
Go start>run msconfig ok
I hope this starts up a configuration Page. If yes then go to the startup tab
If there is a file called KB891711 untick this then click ok to exit
restart does the mouse work Now ? Has this mouse worked on this computer before.
You say this mouse works on other computers are they running ME 98 or XP

Edited by peterm, 15 March 2006 - 01:30 AM.

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#155
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Mornin Peterm,

I unchecked KB891711 as you instructed....rebooted and no it doesnt work.

Yup....it was my second mouse...until the cordless came out...but that one is completely dead unfortunately.

The mouse works on a laptop running ME as well; however, the Toshiba is OLD and I use an adapter as its usb port is a no go...hmm....yikes...oO(should I have mentioned this before?) (duh! Actually it's just occurred to me...winces)

Ok...breathing a sigh of relief as I raced down to hubby's office and plugged it into his state of the art Toshiba (employer provided) and it works!! He's running XP.

Edited by Certifiably Blonde, 15 March 2006 - 08:26 AM.

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#156
peterm

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My guess is the adapter in the old laptop is a usb to PS2(round on one end)
Turn the laptop off. Unplug the adapter and with the power off on your
computer plug it in to the PS2 port plug the mouse into the adapter and turn on the computer. Does it work now. If not turn off the computer 1st
before unplugging the ps2 adapter. You should never unplug a ps2 connection whilst the computer is on.
If this does not work then we will go in to safe mode rename your usb inf file
unistall all the usb devices including the host controllers and restart.
We will give you step by step instructions on how to do this
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#157
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Good Morning Peterm...

Yes you are right re: the adapter. Be back in a sec....Yup...the optical mouse works with the adapter plugged into the PS2 Port. So if I were to buy another cordless I would have to plug the control thingie into an adapter?

Ok..USB Headphones check out...they work...I guess theres no reason to believe the usb connection for my digital wont work either...I'll check that in a moment....

Hmm..is it not curious that this problem is selective to Logitech Optical Mice?

So this leads me to yet other questions & random thoughts?

Does this mean if I reformat this computer and install XP that this mouse issue would persist? Is it a Windows ME issue all of a sudden? I wonder just how bad ME can go...Ive had 4 years of excellence and now all this...Im getting thumb system files in my folders now...my start switch sticks...grr....I feel like Im clawing my way out of a system quagmire. Will XP be the ultimate FIX?

Edited by Certifiably Blonde, 17 March 2006 - 09:10 AM.

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#158
peterm

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Has the old laptop with ME got any usb ports at all if yes plug the logitech mouse in to that port does it work?
Did you plug the headphones into the usb port the mouse came out of?
If not then plug them into that port do they still work?

Why do you say your old cordless is dead?
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#159
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Has the old laptop with ME got any usb ports at all if yes plug the logitech mouse in to that port does it work?
The oldie has one usb port and its inoperable.

Lap History in a nutshell...hubby bought it mega cheap from work (they were selling off ancient equipment) to employees and as daughter was young we thought she could mess around and develop computer skills on a less expensive machine..


Did you plug the headphones into the usb port the mouse came out of?
Yessir! :)

If not then plug them into that port do they still work?
N/A

Why do you say your old cordless is dead?
:tazz: Cos I got really really miffed and tossed it in the garbage?
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#160
peterm

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So if the mouse won't work in the USB and the headphones work in that same usb then we can assume that the usb port works and theprolem is with the mouse and not the USB
Agree
Disagree
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#161
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Agree
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#162
wannabe1

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Ditto

But...didn't you say the mouse worked on other computers at some point in the marathon thread? Could it be a USB / USB 2.0 compatability issue? Hmmmmmm...I've read more information on USB in the last couple of weeks than I could have believed existed...most everything looped back to things we've already tried.

Thanks peterm, for stepping up to help with this! :tazz:

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#163
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Good Morning & Yes Wannabe1,

This optical mouse works on the old lap with the PS/2 adapter as the old lap's usb is inoperable so thats kinda moot.

It is now working on my computer with adapter but doesn't work directly plugged into a usb port.

It also works directly plugged into my hubby's laptop usb no problem which leads me to believe that there's nothing wrong with the mouse.

I've plugged my usb connect headset into the same port that I had my mouse plugged into ...the headset is great ...the mouse cursor is on screen but does not move.

I've redone the audit and all usb ports with the exclusion of one are operable, (with the exception of the mouse it seems)

4 read this way:
VIA Tech 3038 PCI to USB Universal Host Controller

--------------------------------------------------------------------------
| Item | Value |
--------------------------------------------------------------------------
| Device Type | Universal Serial Bus controllers |
| Device Name | |
| Description | VIA Tech 3038 PCI to USB Universal Host Controller |
| Manufacturer | VIA Technologies |
| Driver Provider | Microsoft |
| Driver Date | 06/08/2000 |
| Status Code | 0 |
| Status Message | OK |
--------------------------------------------------------------------------


One reads that way:

--------------------------------------------------------------------------------

VIA Tech 3038 PCI to USB Universal Host Controller

--------------------------------------------------------------------------
| Item | Value |
--------------------------------------------------------------------------
| Device Type | Universal Serial Bus controllers |
| Device Name | |
| Description | VIA Tech 3038 PCI to USB Universal Host Controller |
| Manufacturer | VIA Technologies |
| Driver Provider | Microsoft |
| Driver Date | 06/08/2000 |
| Status Code | 10 |
| Status Message | Code 10: This device cannot start. |
--------------------------------------------------------------------------

My digital camera is now plugged in (to another usb port) and its fine too...I have no reason to believe that the scanner wouldn't work either. Not plugged in yet because hubby has now decided to finish off my computer room FINALLY...course there's never an opportune time it seems!

Thank you both (Peterm & Wannabe1) for your persistence with this....I just hate it when my computer gets the best of me!!!

Edited by Certifiably Blonde, 19 March 2006 - 09:12 AM.

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#164
peterm

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So we still have 1 bad USB port
the only way to find which one it is is to take the headphones and plug them in to each USB so we can work ou if the one that is no good is one of the add ons or one of the original.
I suggest you reboot each time you try a port.
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#165
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Yup...appears so....Ready for the kicker???

The USB Phones work in ALL usb ports...superbly :tazz:

.oO(now really...at this point in this marathon, would you not have expected that answer?) :)
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