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Broadband goes off


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#1
CJIS

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Ok my friend has his internet through Wanadoo and has micro-filters connected but if he rings out or someone rings him his internet goes off.
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#2
dsenette

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i assume you're talking about dsl? i would have him contact wanadoo...as there may be problems with the filters..
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#3
CJIS

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yes DSL and i will tell him that, thanx
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#4
CJIS

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he has contacted wanadoo and they did nothing about it.
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#5
CJIS

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Ok so he said wanadoo wouldn't do anything, I went round his computer and he has McAfee installed with the antispyware and everytime his internet goes off (somebody rings in or out) then McAfee pops up saying that the proxy server or something to do with the proxy has changed but he doesn't use a proxy.
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#6
dsenette

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so when someone calls in..mcaffee throws up a message?

what h appens if you disable mcaffee completely...get online...and call the phone?
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#7
dsenette

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tell him to do this as well

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#8
CJIS

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Ok i cant get to his until wednesday, but when someone calls in or he calls out the internet goes off and then McAfee pops up a message saying that the something within the proxy has changed. I have tried fully disabling McAfee and still the internet goes off but, obviously, no mcafee this time.
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#9
dsenette

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when you can get to the machine lets get the error logs...
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#10
CJIS

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ok thanks
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#11
CJIS

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Ok according to the event veiwer it just says that the internet was disconnected by the user but that is incorrect as the internet disconnects itself but these aren't red error messages, because there isnt any of these this is just an information event. it says RemoteAccess.

Edited by CJIS, 22 March 2006 - 02:38 PM.

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