Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

1607 error "Inst

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 2 posts
Hello Everyone,

Just upgraded the operating system on an older Gateway system from ME to XP Pro. Everything has been running great except that I keep running into an error message when Microsoft Installer is installing programs. So far it has happened when I treid to install I-Tunes and the Latest Java Update. The Error says "1607: Unable to install Installshield scripting runtime" when i run Itunes and it says "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

Any guidance on this situation would be greatly appreciated. Thanks
  • 0


Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
You may want to look at re-installing windows installer first


You may receive a "1607:Unable to install InstallShield Scripting runtime" error message when you try to install software in Windows XP


When you try to install software on a Microsoft Windows XP-based computer, the installation fails and you may receive the following error message: 1607: Unable to install InstallShield Scripting Runtime


This problem may occur if one of the following conditions is true: • You run the Setup program from a virtual drive created through the subst command.

The driver IDriver.exe is not registered correctly.

The installer Msiexec.exe is not registered correctly.

The user account does not have permission to access the C:\Windows\Installer folder.

An older version of the Windows Installer engine was installed from a network drive that is no longer available.

The user account does not have permission to install software on the computer.

Another instance of Msiexec.exe is running.

Another Windows Installer-based Setup program is running.

Windows XP is damaged.


To resolve this problem, use one of the following methods:

Reinstall the InstallScript engine. To reinstall the InstallScript engine from InstallShield Developer, follow these steps:

1. Click Start, click All Programs, point to Accessories, and then click Windows Explorer.

2. Open the following folder: C:\Program Files\InstallShield\Developer\Redist\Language Independent\i386.

3. Double-click Isscrpt.msi.

4. Follow the instructions that appear on the screen.

Running Setup from a virtual drive

If you are running the Setup program from a virtual drive created by using the SUBST command, you can delete the virtual drive and instead run the Setup program from the physical hard disk. To delete the virtual drive, click Start, click Run, type subst drive_letter: /d, and then click OK.
Back to the top

Register Idriver and Msiexec

To register Idriver and Msiexec, follow these steps:
1. Click Start, click Run, type "C:\Program Files\Common Files\InstallShield\Developer\7\Intel 32\IDriver.exe" /REGSERVER, and then click OK.

2. Click Start, click Run, type C:\Windows\System32\msiexec.exe /REGSERVER, and then click OK.

Change Permissions

Log on to the Windows XP computer with an administrator user account, and verify that you have the correct permissions for the C:\Windows\Installer folder. Follow these steps:

1. Click Start, click All Programs, point to Accessories, and then click Windows Explorer.

2. Click Folder Options on the Tools menu.

3. Click the View tab.

4. Click Show hidden files and folders, and then click OK.

5. Locate the folder C:\Windows\Installer.

6. Right-click the Installer folder, and then click Properties.

7. Click the Security tab.

8. Click System, and then verify that the Full control check box is selected.

9. Click Administrators, and then verify that the Full control check box is selected.

10. Click your user name, and then verify that the Full control check box is selected.

Stop other instances of Windows Installer

To stop other instances of Windows Installer, follow these steps:

1. Right-click the taskbar, and then click Task Manager.

2. Click the Processes tab.

3. Click Msiexec.exe in the Processes list, and then click End Process.

4. Click Yes.

5. Repeat steps 3 and 4 for each instance of Msiexec.exe.

6. Close Task Manager.

Reinstall Windows XP

For additional information about reinstalling Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

315341 http://support.micro....com/kb/315341/ How to perform an in-place upgrade (reinstallation) of Windows XP

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Microsoft Windows XP Home Edition

Microsoft Windows XP Professional
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP