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Microsoft Error Message


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#1
Loons Nest

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:tazz: I am getting a "Microsoft (insert application name) can't display Clip Art" error messages pop-up when Excel or Outlook is booted. Outlook is using Word 2003 as the editor. When I start typing in the message box of a new message or in a reply I get the pop-up twice after each letter typed. I get the pop-up when Excel is opened. I am using Windows XP, MCE operating system.

I am suspicious that is this not a MS message, but a virus. What is happening?

P.S. I have run multiple scan with Lavasoft's Ad-Aware and it finds WinHound. When I delete it, it is still there on the next scan. Does this have anything to do with the error message pop-up?
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#2
Retired Tech

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It is possible it has become part of the restore set, so you clear it, reboot and it re-instates

Try running the scan in safe mode, reboot and run the scan

Try some online scans, which may also remove it

If no change

Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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#3
Loons Nest

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Thanks. Regular rebooting has not cleared anything. i will work through your suggestions.
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