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Cannot open Hotmail account


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#1
Heather116

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I have had a Hotmail email account for a long time. Starting yesterday morning a Login box would pop up asking for my password. It showed asterisks that were the same qty as my password, so I hit enter. The box kept popping up. I tried erasing the asterisks and typing my password but same thing.
It said I have tried my password too many times or someone is trying to access my account.
I am 100% positive that I had the right password.
Has anyone had anyone try to access their account or could something weird be going on with Hotmail or my computer?
I can't do much through Hotmail b/c it says my password is incorrect :) I emailed "them" and they offered the same suggestions I already tried :)
I even had my father-in-law try accessing our account from his computer and he couldn't. I have done that there before...but we haven't been there in two weeks and the account was fine til yesterday.
I'm thinking I will just have to lose my emails and ask MSN to close the account.
Anyone have any ideas? :tazz:

Edited by Heather116, 03 March 2006 - 02:46 PM.

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#2
dsenette

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you say a box came up with your password in *? as in like an actual popup box...or the normal thing that happens when you save a password in internet explorer where when you start typing your username...a dropdown box comes up with your username...and when you select that name it autofills your password in?
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#3
Heather116

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Well normally I never get asked for that info, I can just access the emails. What comes up is a box showing the email address then below that the password in asterisks, but it doesn't work. So, I tried re-typing it b/c I thought what the heck, but that still didn't work.
So, after I try that a few times it tells me that I've tried accessing the account too many times or someone is trying to access it.
Maybe I should leave it alone til tomorrow (maybe I can only try so many times per day) and if that doesn't work just contact MSN one last time, then maybe delete the account.
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#4
dsenette

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so you're going to www.hotmail.com? or are you getting your hotmail emails through outlook? ( a little confused as to what box you're talking about...in fact if you can take a screen shot of what you're seeing that would be helpful)
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#5
mcpscomp

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Just some small thing. You should know but you may forget.
Not long ago hot mail as you to type in the whole Email address in user box (abdcefg@hotmail.com ) instead of just the user before(abcdefg).
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