[emaan9301]

Hello, I have recently started receiving an error message when using IE and it closes on me. Here is the box that pops up



I have no idea how to fix this or what caused it. I can reboot the pc after this and it will run fine again for a while then it starts all over again. I have noticed it more often when my children are wanting to play a game on gamesville.com Could that be the cause?

Any help is appreciated.

Thanks,

Jennifer

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Jennifer, more often then not, this is caused by a poorly written/coded browser helper object or malware...please vist our malware forum and follow the instructions at the top

If the problem persists after you have been given the all clear by malware, please return here and post in this thread

[gerryf]

Jennifer, more often then not, this is caused by a poorly written/coded browser helper object or malware...please vist our malware forum and follow the instructions at the top

If the problem persists after you have been given the all clear by malware, please return here and post in this thread

[Justin]

Hi Gerryf,

Ive inspected the log, and asked michelle to look over it, and we both agree that its clean. I asked Jennifer to post back in this thread so that we can try and fix the issue for her

[emaan9301]

Hi, it's me again. Just tell me what I need to do to get you started and i'll get it done for you.

Jennifer

[Retired Tech]

Apologies for the delay

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[emaan9301]

Thank you Keith, I have completed the tasks that you gave above and will try the pc out today and see if it still does it. (I noticed with the tune-up program that you had me install, that it told me that skype was using a lot of my free space with running in the background so I removed that program.) Hopefully this will fix the problems I've been having and I will be able to bug you all with problems on a different pc.

I will let you know something by tomorrow if it's fixed or still messing up. The only part I haven't done is the XP Repair, so if it's still acting up I will try that first.

Thanks again,

Jennifer

[Retired Tech]

Hope it goes well