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Can't connect to internet


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#1
zottekoe

zottekoe

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When we connect to the internet with a modem cable (in a small gate at the back of the laptop and the other part in the phone connection), internet isn't found, but when we connect at someone else's house at their internet (it's in the bigger gate and with a router) it works like a charm. What do we do wrong at our house?
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#2
Mile Runner

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it sounds like more of and issue with your ISP then anything else, i whould contact them first. It appears that your computer and browsers are working fine, its just your ISP is letting you down.
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#3
Major Payne

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When we connect to the internet with a modem cable (in a small gate at the back of the laptop and the other part in the phone connection), internet isn't found, but when we connect at someone else's house at their internet (it's in the bigger gate and with a router) it works like a charm. What do we do wrong at our house?

Are you connecting using the USB port at home to your cable modem and using the ethernet port at someone else's house to connect through the router?

Right now, it sounds as if you need to either use the ethernet port at home to your cable modem since the drivers are installed. If you are going to use the USB port for your cable modem, you will need to run through the USB install portion for your cable modem so it will detect and use that port at home.

Easiest is to use same connection you use at someone else's house and connect to the cable modem's ethernet port connection if this is, indeed, the connection you are using.

It's not too clear what you meant by "small gate" and "bigger gate" connections, but took it that it is referring to the USB and ethernet connectors respectively. Let me know if that is correct.

Ron
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