Here's the low down... my wife was trying to print a bulletin (plain paper) when the paper is trying to go through to be printed on, it goes into the feed size of printer approximately one inch (no more than one inch) then it stops but the printer keeps going like its still sensing the paper is going in... then it prints (assuming on the rollers?) but the paper has not advanced far enough to be printed on... next it makes the sound as if its bringing the paper out to the "finished" tray - yet the paper is still way back at the feed tray.
After reading several places in the manual it said the "reset" the printer by turning off for at least 10 seconds then turning back on... did this only 2 times... now we're getting error message "Cover Open"
and it will only let you unplug it (hitting power button to reset will not work) to turn it back on... oh and the cover is NOT open...
Does anyone have any insight on this??? If so PLEASE help.