Here is my story.
I downloaded a program that was supposed to be an anti adware program, but was really a virus. Now my system restore wont work, same with norton antivirus and firewall. Also i cant access the websites that sell anti virus programs. I called india (HP support - lol) and they told me that the only thing i could do was reinstall windows. I hope there is an easier way. If anyone has any suggestions, please email them to me at firstname.lastname@example.org!