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Motive Chorus Client Error


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#1
rayona

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keep getting motive chorus client has encountered fatal error when booting up, why is it doing this and how can i get rid of it.
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#2
Samm

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Welcome to G2G, rayona

I assume you have BT Broadband installed, right? Can you still connect to the internet despite the error message?
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#3
rayona

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not using BT Broadband but still able to connect to internet
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#4
Samm

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Sorry, I thought motive chorus client was a BT broadband utility.

What type of Internet connection do you have then? Cable, ADSL or dial up?
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#5
rayona

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dial up (wanadoo)
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#6
Samm

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Hi

Can you download SWI from this link please :

http://www3.sympatic...w_download.html

Install it & run it. When it opens, in the left pane, go to the Software->Autorun branch. A list of files etc will appear in the right pane. Select every entry in the list, then copy & paste all of them into your next post.
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#7
rayona

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hope this is what you need
Process Name Path Location Version Description Status Label Link Name
ypager.exe C:\Program Files\Yahoo!\Messenger\ HKCU\Software\Microsoft\Windows\CurrentVersion\Run 6.0.0.1787 Yahoo! Messenger
SCANREGW.EXE c:\Windows\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.10.0.1998 Registry Checker / Microsoft® Windows® Operating System
TASKMON.EXE c:\Windows\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.10.0.1998 Task Monitor / Microsoft® Windows® Operating System Running
SysTray.Exe C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.10.0.2222 System Tray Applet / Microsoft® Windows® Operating System Running
powrprof.dll C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 5.0.910.1900 Power Profile Helper DLL / Microsoft® Windows ® 2000 Operating System
EM_EXEC.EXE c:\MOUSE\SYSTEM\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 8.21.0.0 Control Center / MouseWare Running
MMKEYBD.EXE C:\Program Files\NETROPA\Multimedia Keyboard\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 1.0.0.0 Multimedia Keyboard Running
OSD.EXE C:\Program Files\NETROPA\Onscreen Display\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 1.0.0.0 Onscreen Display / OSD Running
DIRECTCD.EXE C:\Program Files\Adaptec\DirectCD\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.3.1.162 DirectCD Application / DirectCD Running
NAVAPW32.EXE C:\Program Files\Norton AntiVirus\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 5.3.0.25 Norton AntiVirus Auto-Protect Agent / Norton AntiVirus Running
dragdiag.exe C:\Program Files\Thomson\SpeedTouch USB\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 301.0.0.12 SpeedTouch Statistics / SpeedTouch USB
MotiveSB.exe C:\Program Files\BT Yahoo!\Help\SmartBridge\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 5.8.4.52149 BT Yahoo! Help Notifier / Motive System Running
dslagent.exe C:\Program Files\BT Voyager 205 ADSL Router\Adsl\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run
V205Res 23 c:\windows\TEMP\GsiInst.exe INSTALL c:\windows\TEMP\.\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run
STIMON.EXE C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.10.0.2222 Still Image Devices Monitor / Microsoft® Windows® Operating System Running
hpwuSchd2.exe c:\Program Files\HP\HP Software Update\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 2.0.39.0 hpwuSchd / Hewlett-Packard hpwuSchd Running
hpcmpmgr.exe C:\Program Files\HP\hpcoretech\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 2.1.1.0 HP Framework Component Manager Service / hp coretech (COmponent REuse TECHnology) Running
CREATECD.EXE C:\Program Files\Adaptec\Easy CD Creator 4\CreateCD\ HKLM\Software\Microsoft\Windows\CurrentVersion\Run 4.2.0.286 Adaptec Create CD / Easy CD Creator Running
powrprof.dll C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices 5.0.910.1900 Power Profile Helper DLL / Microsoft® Windows ® 2000 Operating System
mstask.exe C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices 4.71.1972.1 Task Scheduler Engine / Microsoft® Windows® Task Scheduler Running
MDM.EXE C:\Windows\system\ HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices 6.0.0.8149 Machine Debug Manager / Microsoft ® Visual Studio Running
SAgent2.exe C:\Program Files\Common Files\EPSON\EBAPI\ HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices 2.2.0.0 EPSON Printer Status Agent / EPSON Bidirectional Printer Running
KB891711.EXE c:\Windows\system\KB891711\ HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices 4.10.0.2223 Windows KB891711 component / Microsoft® Windows® Operating System Running
CMDL32.EXE C:\Windows\system\ C:\Windows\Start Menu\Programs\StartUp\ 7.1.2186.1 Microsoft Connection Manager Auto-Download / Microsoft® Connection Manager EPSON Status Monitor 3 Environment Check.lnk
OSA.EXE C:\Program Files\Microsoft Office\Office\ C:\Windows\Start Menu\Programs\StartUp\ 8.0.0.3414 Running Office Startup.lnk
MSOFFICE.EXE C:\Program Files\Microsoft Office\Office\ C:\Windows\Start Menu\Programs\StartUp\ 8.0.0.3512 Microsoft Office Shortcut Bar / Microsoft Office Running Microsoft Office Shortcut Bar.lnk
matcli.exe C:\Program Files\BT Yahoo!\Help\bin\ C:\Windows\Start Menu\Programs\StartUp\ 5.8.1.51836 Motive Chorus Command Line Interface / Motive System BT Yahoo! Help.lnk
hpqtra08.exe C:\Program Files\HP\Digital Imaging\bin\ C:\Windows\Start Menu\Programs\StartUp\ 43.1.5.0 HP Digital Imaging Monitor (CUE) / hp digital imaging - hp all-in-one series Running HP Digital Imaging Monitor.lnk
hpqthb08.exe C:\Program Files\HP\Digital Imaging\bin\ C:\Windows\Start Menu\Programs\StartUp\ 43.1.5.0 HP Image Zone / hp digital imaging - hp all-in-one series HP Image Zone Fast Start.lnk
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#8
Samm

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Yes, that's exactly what I wanted, thanks.

I'm going to check through that list of stuff & get back to you in a little while but in the meantime can you quickly tell me this please...
At first glance I noticed several references to BT Yahoo in that list (which is where the Motive chorus client comes from). Is BT Yahoo one you used to use before Wanadoo? Do you still use Yahoo Messenger?
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#9
rayona

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tried bt broadband, unable to use so i uninstalled it, having a look i seen some references to it on my computer so i have now removed them
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#10
Samm

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It sounds like thats the reason for the problem - the BT Broadband installation has obviously left some components behind which are loading at start up but because you don't actually have BT broadband, it's resulting in that error message.

If you haven't already done so, can you go to control panel->add/remove programs & search for any BT related stuff & uninstall it.

If you still get the error message appearing after doing this, let me know & I'll tell you how to remove it manually.
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#11
rayona

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that did it. thanx Samm,your'e a star
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#12
Samm

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You're very welcome :tazz:
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