[CleveC4]

When I go to control panel to install my printer, I click on printers and other hardware: and then add printer. I get the error message that Windows has encountered a problem and needs to close. When I click OK I get another error message saying Dr. Watson Post Mortem Debugger has encountered a problem....... Why is this happening?? I have tried 1000 times to install my printer to no avail. Please help!!


Thank you in advance,
Cleve

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Uninstall any existing files for the printer you are trying to install

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you will need the XP CD

System File Check will display an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

Install the Printer

[Retired Tech]

Uninstall any existing files for the printer you are trying to install

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, click more options then clean up restore points, click confirm, click OK. Then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you will need the XP CD

System File Check will display an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

Install the Printer

[CleveC4]

Thanks Keith. I'll give it a shot and let you know the results.

[Retired Tech]

After running tune up, go to services.msc and start the print spooler then set the start up type to automatic and click apply

Then install the printer

[CleveC4]

Hey Keith,

I have a small problem. My Dell pc does not come with a copy of Microsoft XP. What it DOES come with are different system resources discs. Are these the discs that I need to use and if so, which one? There are four different discs: One for re-installing the V.9X(capable)/ 56kdata/fax modem software for Windows, one for re-installing Sonic Record Now, one for re-installing Dell System Tools Software,and one for Dell Dimension Recources.

Thanks again,
Cleve

Edited by CleveC4, 07 March 2006 - 06:25 PM.

[Retired Tech]

You only need the disc for the system file check, run it anyway and it will ask you for a disc, if you do not have that, click skip, if it asks you more than a few times then you can borrow a same version as was installed XP CD to run it

Run through the rest to see if you are able to install the printer first

[CleveC4]

Ok. I'll give it a shot. I'll let you know what happens. Hopefully, it will be good news!!



Thanks again,
Cleve

[CleveC4]

KEITH!!!!!!

THANK YOU VERY MUCH!!! IT WORKED!!! I have been fighting this for 3 days now and it's finally fixed!! Thanks again!!!



Cleve

[Retired Tech]

Thank You for letting me know