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Window explorer and iTunes


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#1
bigdog1100

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So here's my new problem. I will be as detailed as possible. There is a windows application that is called "Explorer" You can access it by right clicking on the Start button or going to
Accessories-->accessibility folder. When I go to the explorer, and try to open let's say a C drive, I get the hour glass and thats where the story ends. Everything responds and I can use other programms, but the hour glass never diappears. So I have to do Ctrl+Alt+Del to shut it down. My iTUnes used to import folders of music from other locations on the drive into iTunes. Now I get same symptoms. In safe mode, everything works perfectly.
I also cannot complete Norton Windows Doctor or One Button heck. It get's to some file and hangs up there. Some two letter name with PIF in the end. PLEASE NOTE: I ran Ewido and my antivirus is up to date. I have no Malware. Please tell me what solutions there are. It is obviously configuration or some other stuff problem. I just want to know what should I delete to make this extremely frustrating annoynace :tazz: to go away.

Thank you. :)

Edited by bigdog1100, 08 March 2006 - 01:53 PM.

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#2
Michelle

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I think I may have an idea of what would be causing your problem.

Please download HiJackThis

Run HijackThis.
On the first menu, click Open the Misc Tools Section
Click Open Uninstall Manager
Click Save List - Save it anywhere.
A notepad will pop-up after it's saved, please copy everything in that Notepad and paste it here.
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#3
bigdog1100

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edited out log.

Edited by Michelle, 21 March 2006 - 09:18 PM.

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#4
Michelle

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That's not what I wanted. Read my instructions please, then edit your post with the correct log.
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#5
Michelle

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Also, are you aware that you have a password stealing trojan present on your system?

I would strongly advise changing all of your passwords immediately from a non-infected computer.
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#6
bigdog1100

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Sorry. No I didn't know. I will run ewido.

"Sid Meier's Pirates!" βεπρθθ 1.0.0.0
Adobe Acrobat 7.0.1 and Reader 7.0.1 Update
Adobe Acrobat 7.0.2 and Reader 7.0.2 Update
Adobe Acrobat 7.0.3 and Reader 7.0.3 Update
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Photoshop Album 2.0 Starter Edition
Adobe Photoshop Elements 2.0
Adobe Premiere 6 LE
Adobe Reader 7.0
Agere Systems AC'97 Modem
AOL Instant Messenger
AOL Setup
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Control Panel
ATI Display Driver
Audacity 1.2.3
AviSynth 2.5
Belkin Bulldog Plus
BestCrypt 7.0
Billy Elliot Screensaver
BitComet 0.62
Britannica Almanac 2005 CD
Brownie
BurnInTest v4.0 Standard
Cakewalk Media Mixer
CardRd81
CC_ccProxyExt
ccCommon
CCHelp
ccPxyCore
CCScore
CheckIt Diagnostics
CleanUp!
Click to DVD 1.4.04
Click to DVD Themes
CompuApps SwissKnife V3
Connection Keep Alive
CR2
Creative Audio Console
Creative Media Toolbox
Creative MediaSource
Creative System Information
Creative Vienna SoundFont Studio
DivX
DivX Converter
DivX DVD Ripper 1.2
DivX Player
DivX Web Player
Drag'n Drop CD+DVD
Dreaming of Brazil 3 Beta 6
DVD Decrypter (Remove Only)
DVD Shrink 3.2
DVD X Player 4.0 Professional
DVD43 v3.7.0
DVgate Plus
eFax Messenger Plus 3.3
ESSAdpt
ESSANUP
ESSBrwr
ESSCAM
ESSCDBK
ESScore
ESSCT
ESSEMAIL
ESSgui
ESShelp
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSvpaht
ESSvpot
EVE-ONLINE (remove only)
ewido anti-malware
File Lock 6.0
Folder Lock
Fx MPEG Writer
Google Earth
GRE POWERPREP
Half-Life® 2
Hardwar
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 1.99.1
HLPCCTR
HLPIndex
HLPPDOCK
HLPSFO
Homeworld
Homeworld2
Intel® PRO Network Adapters and Drivers
InterVideo DVDCopy 2
InterVideo WinDVD 5 for VAIO
iPod for Windows 2005-10-12
iPod for Windows 2005-11-17
iPod for Windows 2006-01-10
IrfanView (remove only)
iTunes
J2SE Runtime Environment 5.0 Update 6
Japanese Language Support
Kazaa 3.0
Kodak EasyShare software
KSU
LimeWire 4.9.30
LiveUpdate 3.0 (Symantec Corporation)
Macromedia Flash Player 8
Macromedia Shockwave Player
MasterSplitter Program
Memory Stick Formatter
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft DirectX 9.0 SDK Update (April 2005)
Microsoft Office Professional Edition 2003
Microsoft Office Standard Edition 2003
Microsoft Office XP Media Content
Microsoft Plus! Digital Media Edition
Microsoft Works 7.0
MoodLogic
Morpheus 5.1 (remove only)
Movielink eHome version 1.1
Mozilla Firefox (1.5.0.1)
MSN Music Assistant
MSRedist
MSRedist
Music Visualizer Library 1.4.00
Nero Suite
NeroMIX
Net Transport 1.94.282
Netscape (7.02)
Norton AntiSpam
Norton AntiSpam
Norton AntiVirus 2006
Norton Cleanup
Norton Ghost 10.0
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton SystemWorks
Norton SystemWorks 2006 Premier
Norton SystemWorks 2006 Premier (Symantec Corporation)
Norton Utilities
Norton WMI Update
Norton WMI Update
Notifier
NSW_DRM_COLLECTION
NVIDIA Windows 2000/XP Display Drivers
O.R.B
OfotoXMI
OpenMG Metadata Extractor for Windows Media Player
OpenMG Secure Module 3.3.01
Opera
OTtBP
OTtBPSDK
Paragon Partition Manager 6.0 Demo
PCDADDIN
PCDHELP
PCDLNCH
PerformanceTest v4.0
PGP 8.0
PictureGear Studio 2.0
PowerArchiver 2004 v9.25
PrimaScan 2400U
PrimoPDF
Quicken 2004
QuickTime
Radio365
RealPlayer
RioDVD Region Free Player
Screenblast ACID 4.0
Screenblast Sound Forge 1.1
SDP Downloader
Security Task Manager 1.6f
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
SFR
SFR2
Sierra Utilities
SoftV92 Data Fax Modem
SonicStage 1.6.00
SonicStage Mastering Studio 1.1
SonicStage Mastering Studio Plugins 1.0
SonicStage MP3 Add-on program
Sony Certificate PCH
Sony TV Tuner Library 1.0
Sony Video Shared Library
Sound Blaster for Media Center
Sound Blaster X-Fi
SPBBC
Spyware Doctor 3.2
Steam
Swiff Player 1.1
Ulead Burn.Now
Ulead DVD MovieFactory 2 SE
Ulead DVD PictureShow 2 SE
Ulead DVD Player
Ulead VideoStudio 7 SE DVD
Unreal II Special Edition
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
VAIO BrightColor Wallpaper
VAIO Edit Components
VAIO Help and Support
VAIO Media 2.6
VAIO Media Integrated Server 2.6
VAIO Media Redistribution 2.6
VAIO Registration
VAIO Support
VAIO Survey Standalone
VAIO System Information
VCAMCEN
Video Card Stability Test
Videora iPod Converter 0.91
Viewpoint Manager (Remove Only)
Viewpoint Media Player
VPRINTOL
VuePrint
Welcome to VAIO life
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Connect
Windows Media Connect
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB887797
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinPcap 3.1 beta3
WinRAR archiver
WinZip
World Wind
Write DVD!
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Messenger Explorer Bar
You Don't Know Jack The Ride
YOU DON'T KNOW JACK V1.0
YOU DON'T KNOW JACK Volume 2
Zoom Player (remove only)
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#7
Michelle

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You have a lot of programs installed and I think some of them are not getting along (specifically music/video related). When I've seen this problem previously, it was because of multiple codecs installed that were fighting. Have you looked through your Add/Remove programs to see if there are any applications you no longer use and can uninstall (especially if multiple codecs are installed)?
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#8
bigdog1100

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Is there any way to isolate this issue?

Where did you see the virus exactly?


Thank you.

Edited by bigdog1100, 21 March 2006 - 09:57 PM.

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#9
Michelle

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Is there any way to isolate this issue?

Not that I can think of..like I said uninstall programs that you no longer use. Do you have multiple codecs installed? (that's too long of a list to go through..)

For the virus issue, please start a new topic here with the HJT log you posted previously. We'll get rid of it there and I can also help you remove optional items from startup which may help with the issue:

http://www.geekstogo...o_Here-f37.html

Then if problems still exist, we'll come back to this topic to finish up.
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#10
bigdog1100

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KK. I will see if I can find the virus with my tools. If not then I'll go through the process (again).

Thanks for support.
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#11
Michelle

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It won't take long.. and we'll remove optional items from startup which will probably help.
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