Background. Dell shipped new 4700 with homeXP, but Pro was ordered. User called Dell, they shipped XPPRO upgrade, that user installed the upgrade, but I was not involved. This was October 2005. I am now being asked to help with IE problems. I have networked this machine successfully several months ago, and it has network access. I was not made aware since then of this problem until two days ago, but I am told it has been a problem since day 1.
The issue is how IE is not working. For example, the MSN.COM home page is white, but will not change to classic blue. It inderlines, but remains white. Other site pages do not display properly, login boxes are not present, or appear truncated, colors/frames not correct. They will display at other computer in same location, using same router/cable access. I tried to logon to pcpitstop, it will not accept my login and password-it doenst deny or 404, it just flashes the same page back up to login. Also for GTG site and others.
Performed to date: Verified McAfee was working, av and firewall. No apparent issues to me, but I am not 'fan' or usual user of this product.
Verified all Windows updates and patches. SP2. Did manage to download on 3/9 couple of the latest patches, but no glaring gap in updates.
Uninstalled and got latest JAVA from SUN for XP. Installed fine. Set Internet security to default. Tried disabling McAfee for short time to see if it was blocking success. No better.
Got ADAWARE and SpyBot to run, found no problems. Deleted all temps, cookies, etc. Performed sfc /scannow, no success. Perfomed install of ie.inf using sp2 XP Pro disk. No success. Perfomed inplace reinstall of WINDOWS Xp using the Pro Upgrade disk. NO success.
Debating to boot into the XP Pro Upgrade disk for recovery console. Then got an idea.
There was one account on this with administrative acct priv, (other than guest). Had been one other user account but it had been removed so as to allow boot into this one remaining account. I added another user account with comp admin priv. and logged into it. It setup the classic XP account, blue sky green hills desktop. I opened IE, went to MSN.COM, and behold it opened CLASSIC BLUE!. Thought I was getting somewhere. Went to another page of prior issue, it opened PROPERLY. And another. Not trying any logins, just viewing the pages. SO far. so good.
Went to PCPitstop. It will not let me log in, ala original issue. Just appears to refresh the page. NO error or deny script. Wont go past that. Tried logging into GTG from home page tries to do same. If I attempt to post, I get the 'you must login page', and it will log me in from there. BUt I don't stay logged in if I close page or use back arrow (?), seems intermittent on this.
So thought I had browser issue fixed, but not really. No post back yet from 3/9 Malware request for someone to view that HJT log, but I am continuing to scan, and work the machine. It seems to be an IE file corruption issue, but what to do to fix it? HelP??
Edited by Middie042, 15 March 2006 - 08:26 PM.
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