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unable to download any updates, please help

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in trying to download the verizon with msn premium, I get an error telling me that webmon internal state is invalid , so not being able to get any help from verizon, and being unable to update the xp important updates, I went and typed in webmon to find out what it is, well it seems that it has to do with Applications. also there are alot of free downloads, but my problem is that I do not understand what I should do, I do not understand exactly what this is for. if someone could please explain what these mean, and if it is what I need, I would greatly appreciate it. here is a couple of websites that came up. if anything, maybe it will help others. thank you for your time. http://search.msn.co...RM=AS5&q=webmon and the other one is http://www.greatis.c...tyouroption.htm.. all I want to do is get this computer running. Maybe this is why I keep getting the WER100.tmp.dir00\appcompat.txt so often. again thank you for your time
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