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Slow Startup, Random Crashes, pulling my hair out!

Started by heathermb769 , Mar 12 2006 08:51 PM

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#1
heathermb769
Posted 12 March 2006 - 08:51 PM

heathermb769

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Hi again, folks!

Well, you guys saved me from throwing my nice Toshiba Laptop into the pool last summer when I had a lovely Look2Me infection, and I'm hoping you can point me in the right direction now.

Here's my dilemma: My system takes between 5-10 minutes to start up, which seems very slow to me, as my PC only takes about 2. This is fairly new, it has only been the past few months that it's been slow (I figured it just didn't like winter, lol)

And once it is started, it is, on varying occasions, extremely slow. Sometimes nice and quick as I have come to expect, but other times, it runs like molasses - I can type about 5 sentences of descriptions on Ebay before the cursor catches up.

And then, as if that weren't enough, every once in a while, no rhyme or reason, it crashes. Shuts down, no warning, no blue screen of death, just black screen. Sometimes it reboots randomly, but the complete shutdown is much more frequent (like 2 - 5 times a day). Getting more than annoying, and I don't have any idea where to start.

Can you help? :tazz:

I have a Toshiba Satellite A-65-S126 laptop. 512 mb Ram, 60 gig hard drive, running Windows XP.
What other info can I give you? Oh, and virus scans, adaware, spybot all come up clean :-)

Heres my hijack this log, just ran right now :-)
Logfile of HijackThis v1.99.1
Scan saved at 9:50:37 PM, on 3/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ACS.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmgr.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lexmark 2200 Series\lxbvbmon.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Creative\Broadband Blaster UI\bbui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Common Files\AOL\1120933963\ee\AOLHostManager.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\Common Files\AOL\1120933963\ee\AOLServiceHost.exe
c:\program files\common files\aol\1120933963\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1120933963\ee\AOLServiceHost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Heather\Desktop\Virus Spyware Removal Tools\HJT1991.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimt.../aimtoolbar.jsp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://toshibadirect.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Lexmark 2200 Series] "C:\Program Files\Lexmark 2200 Series\lxbvbmgr.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1120933963\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Broadband Blaster User Interface] C:\Program Files\Creative\Broadband Blaster UI\bbui.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Search - http://edits.mywebse...arch.jhtml?p=ZS
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish....fishActivia.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-36.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (CwlscInstall Object) - https://scan.safety....lscbase2213.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1125150561937
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgall..._1/axofupld.cab
O16 - DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} (Pixami Drag/Drop Upload UI Control) - http://www.photowork...ropUploader.cab
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\System32\ACS.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

:)
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#2
Retired Tech
Posted 12 March 2006 - 08:56 PM

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

If you get the Tune Up trial, use start up manager to remove the ticks for anything you do not need to run at start up
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#3
heathermb769
Posted 12 March 2006 - 09:45 PM

heathermb769

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Thanks for the advice, working on the defrag now. Question, though, I don't have an XP CD, it came preloaded on the laptop. I have my recovery cd, is that what you mean, or should I have gotten the XP CD with the laptop as well. It might be somewhere else, and not with my laptop stuff.

Thanks again! I'll let you know how it goes!
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#4
Retired Tech
Posted 12 March 2006 - 09:48 PM

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Run sfc /scannow and if it needs a file it will ask for the CD it wants to load it from, hopefully the restore CD, if it asks for an XP CD, put the recovery disc in anyway, if it is not correct it will say so

If you have not got the disc it needs then cancel the scan and run the rest up to but not including the repair
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#5
heathermb769
Posted 12 March 2006 - 09:51 PM

heathermb769

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WOW! Thanks for the fast response, Keith! I'm going to leave the defrag running tonight (it's 11 pm my time!) and continue with the rest in the morning!

:-))
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#6
Retired Tech
Posted 12 March 2006 - 09:55 PM

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It's 3:55 am here

Hope it goes well
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#7
heathermb769
Posted 13 March 2006 - 08:53 AM

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355 am! You should go get some sleep! But it's very kind of you to stay up all night working on my (and other's) computer problems - we are grateful!

Well, I've done the steps up to the optional, haven't yet downloaded tuneup to run those steps, but will when I get back. It's been just under 2 hours since chkdsk finshed scanning, with no problems reported, and I haven't crashed yet. I will keep you posted...

Until, then, you have my undying gratitude!!

Heather :-)
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#8
Retired Tech
Posted 13 March 2006 - 10:07 AM

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Thank You for the update

With tune up registry clean up it scans then lets you know what it has found wrong, at which point you can choose to let it fix them or close the programme to leave things as they are

If it is running well you can skip tune up as it is a one month trial, then save it for an rainy day
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#9
heathermb769
Posted 13 March 2006 - 01:53 PM

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Well, it hasn't crashed yet, but it has gone back to being excruciatingly slow - took over 5 minutes to load up www.geekstogo.com, I had enough time to load up the dishwasher from breakfast while I watched the blue progress bar creep along. :-((( So, downloading tuneup and will run that.

It was nice for a while, though, nice and crisp for about an hour, then getting slower and slooower and sloooooooooooooower... will repost after running tuneup
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#10
heathermb769
Posted 13 March 2006 - 10:15 PM

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Ok.. ran tuneup, speed is a little better, but it has crashed twice since then... so frustrated. I don't have an xp disk, so I can't do the repair as suggested. Anything else you'd suggest? Could it be a hardware problem, like a bad hard drive? ckdisk brought up no bad sectors. Power supply is regular ac, I'm not running off battery.

So... now what?

PS: It's 11:14 here, I'm hoping you're getting some sleep, if that makes it 4:14 there!!!
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#11
Retired Tech
Posted 13 March 2006 - 10:22 PM

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4:14 and all is well, you can borrow a same version as was installed XP CD to run the repair, if you downloaded SP2 then you use an SP1 XP CD, when it asks for the product key, you enter yours, not the one from the borrowed CD
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#12
heathermb769
Posted 13 March 2006 - 10:23 PM

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Don't you ever sleep? Ok, I'll do some asking around and see what I can find.

You think it is an xp problem, not some software conflict or hardware issue?
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#13
Retired Tech
Posted 13 March 2006 - 10:26 PM

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If you can get hold of a disc then at least it eliminates XP

If you want to start backing up any data you need to keep then you can look at other things, though the repair is the next thing because it may solve the problems

Now I'm off to snooze
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#14
heathermb769
Posted 13 March 2006 - 10:26 PM

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Me too, sleep well! Thanks, Keith!
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#15
heathermb769
Posted 13 March 2006 - 10:27 PM

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i'll keep you posted!
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