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HP All-in-One Giving Me Install Problems


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#1
Twiztnin223

Twiztnin223

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Hi all, I'm tryin to install a HP 1300 Series Scanner/Copier/Printer for my uncle, but it is giving me problems. I can install the driver so he can print, but when I try to install the software, I get 20-30% into the install and then I get an error "ERROR_INSTALL_FAILURE". Anyone know what I need to do to get this installed?

Thanks! :tazz: ````````````
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#2
macten

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I'm wondering if there's a problem with the install disk or perhaps the drive itself. I do know that certain disks will not install from certain drives. I would try and download the software from the manufacturers website.....

edit....how much free space do you have on your hardrive? Did you shut down your anti-virus and anti-spyware programs before the install? If nothing else works, you might want to try the install in safe mode.....

Edited by macten, 14 March 2006 - 01:40 AM.

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#3
Twiztnin223

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I have tried to install it from the website and it still doesn't work. I did not turn off the antivirus. I'll have to try that. If that doesn't work, safe mode it is:P I'll keep you posted.

Thanks for your help:)
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#4
macten

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What's the exact name of your product? Type what is on the box or the sticker on the printer unit....
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