[allysat]

Hello,

Firstly, thanks for any assistance that you can give, it's very much appreciated.

I have been having this problem off and on for a few months now. I get to my PC and the taskbar has dissapeared. It still shows that I'm connected to the internet, but I can't connect to anything as IE is frozen. I have to cloe down the programs and then restart via the task manager. I usually get the explorer.exe prompts as mentioned in other posts and I always get hanging as the system shuts down, so I und up switching off and on again.

Help please

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you will need the XP CD

System File Check will display an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[Retired Tech]

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you will need the XP CD

System File Check will display an onscreen blue progress bar, when the bar goes, reboot.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

If no change, the next thing to do would be a repair install, this will leave data and settings intact

XP Repair

After running the repair it will be necessary to install all Windows Updates

Microsoft Update

[allysat]

XP is pre-installed and is contained on a partitioned hard hd.

will the "sfc /scannow" command still work?

Thanks for your help

[Retired Tech]

It should run and go to the partition as the source if it needs files

If not you can borrow a same version as was installed XP CD, if you downloaded SP2 then you need and XP with SP1 CD

Run through the rest, up to but not including the repair anyway

[allysat]

I did as you said and everything seems ok, the PC seems quicker and it even rebbooted without hanging.

The only problem is that I'm now getting an error message when I want to watch a dvd using media center

"your video card or driversnot compatible with Media Centre"

Can you help?


Thanks as ever

[Retired Tech]

Do you know which video card is installed, if so, check for updates or re-install the software

[allysat]

No it was pre-installed. Is there a way that I can find out?

cheers

[Retired Tech]

Download, install and run Everest Home Edition

http://www.filehippo...d_everest_home/

Click + next to computer then summary, look on right for display / video adapter

[allysat]

The driver is a RADEON 9200 LE Family but I'm having trouble identifying which driver to install on the ATI website.

Could this be a problem with plug and play as that function was disabled by Tune-up?

If so, how can I re-enable?

Many thanks

[Retired Tech]

Choose XP drivers and software then Radeon

https://support.ati....ge&folderID=293

Have you got .net framework installed?

[allysat]

I installed the drivers which included the .net freamework bt now I get a becoder error when i try to play dvds in media centre/

"the video decoderhas either malfunctioned or not been installed"

cheers

[Retired Tech]

Click start then run, type sfc /scannow then press enter to replace the system files

Check Microsoft Update