my previous post was in regard to the fact that I could not unplug the wireless USB mouse adapter from the back of my Dell 8600 laptop without the system freezing. Additionally, if the system was booted without the device plugged in, it would freeze after a few minutes. After trying to solve that problem with clean installs and other BIOS option changes, I formatted the hard drive but windows would not install without the device plugged in. It was believed that the actual USB hardware on the laptop was the problem because the mouse worked perfectly fine on another system and could be "hot-swapped" without any complications. After replacing the motherboard, which included the USB plugs, the problem still remains. I've recently figured out that the system is looking for ANY usb device. A usb flash drive had the exact same reaction as the mediaplay wireless adapter. I believe that when I first plugged in the mouse adapter, it rewrote the USB drivers. I booted in safe mode uninstalled all the USB devices in the system manager so that windows could reinstall them but that did not make a difference. Please help.
Major USB driver problem
#1
Posted 14 March 2006 - 09:39 AM
my previous post was in regard to the fact that I could not unplug the wireless USB mouse adapter from the back of my Dell 8600 laptop without the system freezing. Additionally, if the system was booted without the device plugged in, it would freeze after a few minutes. After trying to solve that problem with clean installs and other BIOS option changes, I formatted the hard drive but windows would not install without the device plugged in. It was believed that the actual USB hardware on the laptop was the problem because the mouse worked perfectly fine on another system and could be "hot-swapped" without any complications. After replacing the motherboard, which included the USB plugs, the problem still remains. I've recently figured out that the system is looking for ANY usb device. A usb flash drive had the exact same reaction as the mediaplay wireless adapter. I believe that when I first plugged in the mouse adapter, it rewrote the USB drivers. I booted in safe mode uninstalled all the USB devices in the system manager so that windows could reinstall them but that did not make a difference. Please help.
#2
Posted 14 March 2006 - 10:50 AM
This one sentence tells me that this is not a windows os problem, but rather a bios problem.After trying to solve that problem with clean installs and other BIOS option changes, I formatted the hard drive but windows would not install without the device plugged in.
Let me ask you a few questions...
1) After you changed the motherboard, did you reinstall windows again, or did you use the old windows installation since the motherboards are identical?
2) If you did reinstall windows, did you still run into the problem that you couldn't install without the device plugged in?
#3
Posted 14 March 2006 - 11:07 AM
Thanx
#4
Posted 14 March 2006 - 11:10 AM
#5
Posted 14 March 2006 - 11:31 AM
I am not quite sure what you mean by having another option. In my boot order list, if a device is enabled it has an arrow next to it. I disabled the boot from usb. Is that the same thing because I see nothing else anywhere in the bios regarding USB other than the legacy thing.
#6
Posted 14 March 2006 - 11:41 AM
#7
Posted 14 March 2006 - 11:48 AM
Thanx again.
also, the oddest thing is when i do boot up without any usb device plugged in, it will take like 3-4 minutes before the system freezes. I know i've mentioned it before but its just so weird. When in windows with the device connected, i remove it and it instantly freezes, yet there is a delay when booting up without it connected.
#8
Posted 14 March 2006 - 11:50 AM
you replaced the motherboard? a dell replacement of the exact same board?
have you updated the bios?
#9
Posted 14 March 2006 - 11:57 AM
thanx.
#10
Posted 14 March 2006 - 11:58 AM
#11
Posted 14 March 2006 - 12:05 PM
I was about to throw it off the 12 story dorm at my school.
#12
Posted 14 March 2006 - 12:11 PM
QUOTE
No i havent tried reinstalling windows since we assumed it was a hardware problem. I can give that a try next if you think it might work.
No, reinstalling windows at this point would probably not do anything.
Here are my thoughts...
The reason I ask those questions is because I'm wondering if something in windows wrote to the bios on your original board.
If something did write to the bios, and changed it, then that would explain what happend when you tried to reinstall and couldn't without the device plugged in. The bios should not require any mouse to be plugged in on power up.
Now, if you used the same windows installation after you changed the motherboard, and again, something wrote to the bios, then you would see the same conditions.
Here's what I think you need to do...
You need to reflash your bios. (outside of windows... meaning floppy, or CD)
You need to reformat the drive and reinstall windows.
After you have done this, do not connect the Logitech mouse to the computer and instead borrow another USB mouse, (microsoft ... NOT Logitech) to see if the problem reoccurs.
I really don't know if that will fix your problem, but my experience with building computers tells me you bios was written to... at least that's what I gather from the information you posted.
#13
Posted 14 March 2006 - 12:13 PM
#14
Posted 14 March 2006 - 12:39 PM
also, if i did some sort of windows backup to save the programs i have installed so i dont have to spend a solid day reinstalling everything, would that save whatever windows is writing to the bios? Im just trying to save myself some trouble but if i must i will start from scratch if necessary.
thanx again.
#15
Posted 14 March 2006 - 12:40 PM
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