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Help Launching Web-based courses.


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#1
golantr

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I'm trying to troubleshoot an issue for a friend. He's trying to take online courses on his business network but cannot get the courses to load properly. When the user launches the course from the main page a new page opens up the new page is on a secure server (i.e https://....) then it redirects to a nonsecure server (i.e http://....) automatically. This mechanizm is basically a system requirements checker that the course facilitates...first the system checker loads (https://....) then the course loads (http://....). It is at this point that the course does not come up. It just stays on a white page with the word 'done' in the progress meter in the bottom of the browser. The user was going through a network but to eliminate the possibility of a network firewall we've bypassed the network and plugged directly through the modem.

MODEM: GNET BB0060B.
O/S: WINDOWS 2000 SP2
INTERNET CONNECTION: ENHANCED DSL

I changed the security settings in IE to the default level (medium) and I restored the advanced options in IE to default as well. The privacy settings are also set to medium. I've also added all the appropriate sites to his PC's safe sites list.

I have racked my brain but I don't know how to get this to work.

I told him to check the built-in router that his modem has, and maybe he'll have to do something with that but I haven't gotten word back as to whether or not this works. I've tried this on my own computer at home and it loads just fine.

If anybody has any ideas, I would be so appreciative! I'm feeling like a dummy
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#2
dsenette

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if he's on a network at work...is it a domain or a workgroup? does his work not have an IT department? there is quite possibly a firewall setting or if the system is on a domain, an active directory setting that is blocking this site...
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#3
golantr

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He's the manager of a car dealership and is also in charge of the network himself. They are on a workgroup I believe but just to eliminate the possibility of it being a network/firewall issue we've tested launching the course on a PC that is connected directly to the modem (i.e. the network was taken offline for this step) but the issue persisted. I'm completely baffled :tazz:

Thanks so much for your reply!
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#4
dsenette

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try turning all the i.e. settings to their lowest settings and see if it loads
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#5
golantr

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I'm still waiting on word from him regarding what happened when he tried to disable the firewall or minimize the security level of the modem/router ..I'll let him know to set the ie settings to low if the issue is still persisting then. Thanks again!
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