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missing files!

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  • PipPip
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ok here is the deal.

my parents called me the other day and told me they had a problem with their computer. So i'm trying to find help and here is a good place to start.

So the other day after performing a system restore because their internet was not working, they started up and got an error message that some of their mcafee files were corrupt or damaged. So my mom re installed mcafee.

Later when my dad came home he told her she installed the wrong version of macafee, so then he installed the correct version and ran a scan.

Then he came back to do some work on some files or something, he found that most of the files in his "my documents" folder were missing. They told me no other directories were missing files....only my documents.

within the my documents folder were important tax files, college papers, hundreds of treasured photos and many other invaluable items...

any help on this topic would be appreciated
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System restore as microsoft claims doesnot delete any files from "My Documents" folder.

So check if anything else is the issue. And always before doing system restore, stop your antivirus program from running. They conflict a lot.
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    Tech Staff

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Hi G_man_radio_netwerk...

If you remember the exact name of one of the files, do a search including hidden folders and sub-folders. If the search turns it up, right click on it and choose "Open Containing Folder".

I hope this works for you... :tazz:

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