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Stop Error - Random Reboots


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#1
brinas30

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Computer reboots randomly, approximately every few hours, and then boots normally with nothing other than an System Recovery Windows error prompt stating I can submit the error (or disregard it)

Upon submitting the error report, I received the following:

"Error caused by a device driver

Thank you for sending an error report to Microsoft.
Error report summary
Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible
Information about this error
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Next steps
We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem. "


Also ---> In my Device Manager, the following has an exclaimation point: SATALink Drive Accelerator. When I click on Properties for this driver, it states "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) Click Troubleshoot to start the troubleshooter for this device." (although troubleshooting doesn't work)
PLUS ---> I see "ROOT\LEGACY_SIFILTER\0000" listed in the Details tab.
Finally, I do not receive any BLUE SCREEN errors :)

I am unable to locate any information on the SATALink error or the rebooting problem, any help would be greatly appreciated!!

Thanks guys!
:tazz:

Bree :)
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#2
Retired Tech

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

When it gets to the desktop, the system files and the hard drive will be as they should and you can check for any improvement

This section is optional

Download and install
Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
brinas30

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Also, I've disabled my Auto Reboot in my control panel, but I am concerned about the SATALink error as being the cause. I've read the other threads regarding the rebooting errors, but have not seen anything that has resolved this issue....THANKS! :tazz:
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#4
brinas30

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I've run everything you've stated but am still experiencing the same auto rebooting. I've tried uninstalling most programs on my pc as well as a process of elimination, but it doesn't matter. I've heard through the grapevine that the NVIDEA graphics card I have is conflicting with XP? Is there any information on that? If not, do you have any other info that can help?
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#5
kunwon1

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Please verify: You've disabled the auto-rebooting in control panel and yet, when the system goes down it still restarts immediately with no blue screen, and no stop codes.

Is this XP Home or Pro?

Did you make any software or hardware changes, however minor, that preceeded the onset of this problem?

I don't remember if the following will work on XP home, but give it a try:

Immediately after your system auto-reboots due to this problem:

Right click on My Computer, select Manage.


Go to System Tools>Event Viewer

There should be three categories, Application, Security, and System. All of the events in this log are time and date stamped. Locate any errors that took place around the time the auto-restart kicked in, or anything that looks suspicious, or anything related to SATAlink. Paste anything you find in your next reply.
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#6
brinas30

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This is XP Pro SP2, but I apologize for not correcting my information. When I disabled auto-boot, I only receive the blue screen of death instead of reboot.

I went into the event viewer but nothing that sticks out as odd or anything about SATALink. Any other ideas?

Thanks again :whistling:
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