Hey folks first timer here. I am a computer technician working to find a quicker resolution to a new issue. The most recent issue that has come into our callcenter is Windows XP not booting. The bios, manufacturer and XP splash screen load however it hangs on the last XP splash screen just prior to when you would normally get to select which profile to login to. We are unable to boot into ANy safe mode. tried safe mode, safe mode w/ command prompt and safemode w/ networking. (yes tried last known good) all hang on the aforementioned screen. Just to eliminate hardware as a cause we run diagnostics, restore Bios to factory defaults, clear the NVRAM. we even load recovery console and run a fixmbr
and a fixboot
then a chkdsk /r
. Occasionally the last step resolves the issue. Beyond that the next resolution would be to perform a repair or Clean installation of windows. I may not have enough information here to come to a conclusion but I am just puting this out there in hopes that other technicians are as well dealing with this. I am seeking a faster resolution.. or one that doesnt involve a complete OSRI.
Other related facts.
The majority or users have AOL. There have been comments made by a number of technicians that AOL had an update over the weekend and since then computers are not booting. I even had a customer state that AOL called them and left a message stating that if they attempted to connect on this past Wednesday and have norton but were unable to connect it was due to a norton update.
Anyone having similar experiences? I want to find where this is coming from and how to fix it fast if thats possible.
My appologies I just revies the Terms and conditions and found that this forum is not for resolving or assisting my companies IT department. I am part of that IT department. Because this issue is seemingly rampant I had posted it. I will see if there is a way for me to report my own post. In the event that it needs to be removed I fully accept this.
Edited by gronka, 19 March 2006 - 01:56 PM.