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Desktop has dissapeared


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#1
munchkin33329

munchkin33329

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Hi...I'm new here and very inexperienced at the pc. I'm running Windows XP and when I turned my pc on this morning, I have no desktop icons, no start button to click on at the bottom of the screen. I managed to get the Task Manager up but when I try to do anything in it, I get a message saying "Program is not responding"......Help!!!...what do I do to get my desktop back?
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#2
Retired Tech

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In task manager, click file then new task, type explorer.exe then press enter
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#3
munchkin33329

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ok...I did like you reply said and this is what happend. When I did it the first time, the pc froze. Had to reboot. The second time I did it, I got these messages..message#1:
Fix-It cannot find the IntelliCluster Driver..??????

message #2:
Some components of Active Shield are either missing or might not have been installed properly. Please reinstall Active Shield. If you have started your computer in Safe Mode, please restart your computer in Normal Mode to enable McAfee Virus Scan.

What now?
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#4
Retired Tech

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Can you boot the PC to safe mode?
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#5
munchkin33329

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(Resolved) Hi Keith....everything is ok. I did a search in the Microsoft Knowledge Base, and I was able to find a way to fix the problem. Thanks for your help........munchkin33329
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#6
Retired Tech

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Thank You for letting me know
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