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microsoft internet explorer has encountered a problem


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#1
kennethj

kennethj

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[b][color=#3333FF]Please help,I had a downloader trojan,and was taken out by mcfee but now I get a message that says, microsoft internet explorer has encountered a problem and needs to close.,I have ran mcfee,spybot,a-squared,no fix,so I wrote microsoft,who said it was out of warrenty,I am using netzero server,have yahoo messenger,and use yahoo for search engine.I do not have a idea what to do,so I came to this site and ran shredder,now I am asking what to do next,I also ran all the updates from microsoft,I have tried to reload internet exployer and I have files missing or corrupt.plese someone tell me what to do next,Thanks kennetj
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#2
Retired Tech

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Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum
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