[ant7783]

My friends laptop will not let her sign on. She turns the comptuer on and the Windows screen comes on that says please select your logon name but there are no choices. When you hit ctrl alt and del it gives you a blank screen with a window that says window logon. Does anyone know how to fix this or any generic ways to get through. She doesnt have a password on her logon where you select your profile to logon with

Thanks for any help

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Boot the PC and keep tapping F8 until you get options, choose safe mode, select the administrator account

OR

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[Retired Tech]

Boot the PC and keep tapping F8 until you get options, choose safe mode, select the administrator account

OR

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[ant7783]

So this should basically fix the problem and she should be able to logon to the comptuer under normal circumstances

[Retired Tech]

If safe mode lets you in you can check things

If you have a system checkpoint prior to this happening