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problems with iexplore and svchost [Resolved]


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#1
bgdkmetzger2003

bgdkmetzger2003

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im having problems installing Microsoft Word because i cannot close iexplore.exe. there are more than one iexplore.exe processes running. everytime i close one another pops up. also there are many svchost processes running. how do i fix this problem?? appreciate the help.

Edited by ilago, 13 April 2005 - 04:44 AM.

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#2
bgdkmetzger2003

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Logfile of HijackThis v1.99.1
Scan saved at 1:43:26 PM, on 2/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wscntfy.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R3 - URLSearchHook: HyperSearchHook - {C69D8795-204B-4314-B177-C03A1C065D08} - C:\Program Files\Common Files\Hyperbar\HyperbarSS3.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {C207E046-3B73-B64A-D9B5-0353F59CB3AA} - C:\DOCUME~1\Adam\APPLIC~1\OWNSBA~1\beep dash.exe
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [basesecondtonsfor] C:\Documents and Settings\All Users\Application Data\love media base second\Roadmix.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [balm once] C:\DOCUME~1\Adam\APPLIC~1\CREATI~1\stop mpeg.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...72/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,15/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: asurscsi - Unknown owner - C:\Program Files\Voyetra\AudioSurgeon 5\asurscsi.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
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#3
ilago

ilago

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Hi bgdkmetzger2003

Please keep all your posts in the same thread. It's a bit confusing if you have more than one thread at the same time.

Follow all the instructions in this thread http://www.geekstogo...?showtopic=2852 and post a new HijackThis log when all that is finished.
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#4
bgdkmetzger2003

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:tazz: thank you so much for helping me. i did all of the updates and downloaded all of the right stuff. ive scanned and rescanned my computer. its not picking up anything. im still curious about the multiple iexplore.exe processes running and also the svchost.exe running too. also i get an error when i click on the dell support alerts (Alertview.exe). and i get an error when i try to im someone using aim. also my computer isnt running as fast as i think it should.
here is my hijack this log as you requested:

Logfile of HijackThis v1.99.1
Scan saved at 8:01:54 PM, on 2/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
c:\progra~1\intern~1\iexplore.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\Program Files\Grisoft\AVG Free\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [basesecondtonsfor] C:\Documents and Settings\All Users\Application Data\love media base second\Roadmix.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [balm once] C:\DOCUME~1\Adam\APPLIC~1\CREATI~1\stop mpeg.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,15/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: asurscsi - Unknown owner - C:\Program Files\Voyetra\AudioSurgeon 5\asurscsi.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
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#5
ilago

ilago

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Hi bgdkmetzger2003

You may need to print this out or copy and paste into a Notepad file so you can keep track of the deletions when you are working in Safe Mode and not connected to the internet.

Open HijackThis and Click on Do System Scan only. When the scan is complete check all the following items. Then disconnect from the internet and close all open windows including this browser window and all instant messaging - Yahoo messenger, MSN messenger, ICQ and anything else that is not essential and click on Fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [basesecondtonsfor] C:\Documents and Settings\All Users\Application Data\love media base second\Roadmix.exe
O4 - HKCU\..\Run: [balm once] C:\DOCUME~1\Adam\APPLIC~1\CREATI~1\stop mpeg.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: asurscsi - Unknown owner - C:\Program Files\Voyetra\AudioSurgeon 5\asurscsi.exe (file missing)



Reboot into Safe Mode by continually tapping the F8 key as soon as the computer starts to boot up - after the beep. When the Windows XP Safe Mode menu comes up - Choose Safe Mode. You don't need any networking.

Open Windows Explorer and go to > Tools> Folder Options> View, select:*Show hidden files and folders
*Display the contents of system folders
Uncheck:*Hide protected operating system files
Using Windows Explorer find these files and delete them.

C:\WINDOWS\SYSTEM32\igfxsrvc.dll
C:\Documents and Settings\All Users\Application Data\love media base second\Roadmix.exe - Delete entire folder
C:\Documents and Settings\Adam\Applications\CREATI~1\stop mpeg.exe - Delete entire folder - the name of the folder will start with \CREATI

Reboot into normal mode and go to http://housecall.tre.../start_corp.asp and run the online virus scan. Choose the Autoclean option and clicking the Scan button. Reboot when the scan is finished.

Open Spybot, update it and do a full scan. Fix anything it finds in RED. Reboot and do a new HijackThis log and post in this thread for checking. Let us know if you still have the same problems with internet explorer.

It is normal to have more than one instance of svchost.exe running at the same time. It is a genuine Windows networking file and enables programs to access the internet.

You seem to be running two antivirus programs at the same time - AVG and McAfee. Choose one and keep that updated. They tend to conflict with each other and neither one works properly.
  • 0

#6
bgdkmetzger2003

bgdkmetzger2003

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:tazz: thanks again for getting back to me. i did all of the procedures that you wanted except
-i could not delete C:\WINDOWS\SYSTEM\igfxsrv.dll. it said it was being run by another program.
-i cannot uninstall Mcafee
-i get an error when trying to open dell support alerts
-i cannot end the process iexplore.exe in order to install Microsoft Word
-i get an AlertView.exe error upon start up and when i click on support alerts (application has generated an exception) (process id=oxcb4 (3252).....(no debugger found) (cordbg.exe a oxcb4).

other than these little problems things are ok......heres my log....

Logfile of HijackThis v1.99.1
Scan saved at 3:52:02 PM, on 3/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Avant Browser\avant.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm
O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm
O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm
O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,15/mcgdmgr.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
  • 0

#7
ilago

ilago

    Visiting Staff

  • Visiting Consultant
  • 363 posts
Hi bgdkmetzger2003

While we are trying to fix this problem please try to avoid installing any new software. Avant Browser uses the Internet Explorer engine and is subject to many of the same security exploits that IE is so you may not have gained much in the way of security. Firefox is a much more secure browser if you want more control over your web activities.

Open HijackThis and check the following items. They are not specifically spyware or malicious but are loading unnecessarily. All of them will start if needed. They will reduce the amount of items we are looking through. We can return them later if you wish. Close all open windows and click on Fix Checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h

Download the 30 day trial version of The Cleaner and updates from http://www.moosoft.com following the instructions on the site. Install it, update and do a full scan with it. Let it clean anything it finds. Reboot as required

Then do another online virus scan - but from here http://www.bitdefend...can/licence.php Make sure it is checked for Autocleaning and full scan. Reboot after scan finishes.

Keep any logs from these scans if they are available. If not make a note of anything that is found.

Reboot into Safe Mode by continually tapping the F8 key as soon as the computer starts to boot up - after the beep. When the Windows XP Safe Mode menu comes up - Choose Safe Mode. You don't need any networking.

You may be able to remove McAfee in Safe Mode if that is the antivirus you wish to remove. Open Control Panel and go to Add/Remove Programs. Find McAfee in the list and click on remove.

Reboot and do another HijackThis log and post it with all the details from the scans if any.
  • 0

#8
bgdkmetzger2003

bgdkmetzger2003

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
:tazz: ok heres the latest......i still get the AlertView.exe error upon restart. I still get it when i try to open dell support. i got rid of mcafee!!
the scan log for the bit defender is pretty long but here it is:
i think there is a problem because it said disinfection failed!

C:\Documents and Settings\Adam\Application Data\creative 32\gxlugpbw.exe: infected with Trojan.Downloader.Swizzor.CR
C:\Documents and Settings\Adam\Application Data\creative 32\gxlugpbw.exe: disinfection failed
C:\Documents and Settings\Adam\Application Data\creative 32\road online surf.exe: infected with Trojan.Downloader.Swizzor.CB
C:\Documents and Settings\Adam\Application Data\creative 32\road online surf.exe: disinfection failed
C:\Documents and Settings\Adam\Application Data\creative 32\xxaagkot.exe: infected with Trojan.Downloader.Swizzor.CR
C:\Documents and Settings\Adam\Application Data\creative 32\xxaagkot.exe: disinfection failed
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\CoolWWWSearchLeftovers.zip=>spp.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\CoolWWWSearchLeftovers.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit1.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit1.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit10.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit10.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit11.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit11.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit12.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit12.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit13.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit13.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit14.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit14.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit15.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit15.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit16.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit16.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit17.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit17.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit18.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit18.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit19.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit19.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit2.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit2.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit20.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit20.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit21.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit21.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit22.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit22.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit23.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit23.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit24.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit24.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit25.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit25.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit26.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit26.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit27.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit27.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit28.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit28.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit29.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit29.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit3.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit3.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit4.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit4.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit5.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit5.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit6.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit6.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit7.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit7.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit8.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit8.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit9.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit9.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\WebDialer.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\WebDialer.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\WildTangent.zip=>LicenseStores/WT/wt.sto: password protected
C:\Documents and Settings\Adam\Application Data\Spybot - Search & Destroy\Recovery\WildTangent.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\love media base second\flawstart.exe: infected with Trojan.Downloader.Swizzor.CR
C:\Documents and Settings\All Users\Application Data\love media base second\flawstart.exe: disinfection failed
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>CmnIds.vbs: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/arrow_right.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/btn_signup_52x20.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/more_info.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/sidetable_bottom.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/sidetable_bottom_red.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/sidetable_top.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/sidetable_top_red.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/transpix.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>images/watermark_mys_150x130.gif: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>oemcfg.vbs: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>OEMIds.vbs: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>valert.htm: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>valert_old.htm: password protected
C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\News\valert.ui=>hs~valert.htm: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit1.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit1.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit10.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit10.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit11.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit11.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit12.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit12.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit13.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit13.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit14.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit14.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit15.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit15.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit16.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit16.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit17.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit17.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit18.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit18.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit19.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit19.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit2.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit2.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit20.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit20.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit21.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit21.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit22.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit22.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit23.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit23.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit24.zip=>sbRecovery.reg: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit24.zip=>sbRecovery.ini: password protected
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit25.zip=>sbRecovery.reg: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit29.zip=>sbRecovery.reg: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit70.zip=>sbRecovery.reg: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit73.zip=>sbRecovery.ini: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit81.zip=>sbRecovery.reg: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DSOExploit92.zip=>sbRecovery.ini: password protected
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C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WebDialer.zip=>sbRecovery.ini: password protected
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C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>main.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>preview.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>sprite1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>tab1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>tab2.bmp: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>config.ini: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>default.htm: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/back.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/back_gray.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/dell_logo.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/Dell_MPF_welcome_screen.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/Dell_MPS_welcome_screen.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/Dell_MSC_welcome_screen.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/Dell_VSO_welcome_screen.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/next.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>images/OK.gif: password protected
C:\Program Files\McAfee.com\Agent\mcwelcom.ui=>mcccom.lpk: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>agntcons.vbs: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>agntlang.vbs: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>comctl.lpk: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>config.ini: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>pbar.vbs: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>UnInsStr.vbs: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>uninst.vbs: password protected
C:\Program Files\McAfee.com\Agent\Uninst\screm.ui=>uninstall.htm: password protected
C:\Program Files\The Cleaner\cleaner4.cdb=>cleaner4.dbf: password protected
C:\Program Files\The Cleaner\cleaner4.cdb=>cleaner4.dbt: password protected
C:\Program Files\The Cleaner\cleaner4.cdb.bak=>cleaner4.dbf: password protected
C:\Program Files\The Cleaner\cleaner4.cdb.bak=>cleaner4.dbt: password protected
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP413\A0025184.exe: infected with Trojan.Downloader.Swizzor.CB
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP413\A0025184.exe: disinfection failed
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP414\A0025219.exe: infected with Trojan.Downloader.Swizzor.CR
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP414\A0025219.exe: disinfection failed

here is the hijack this log

Logfile of HijackThis v1.99.1
Scan saved at 2:28:11 PM, on 3/3/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\The Cleaner\tca.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\O
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#9
ilago

ilago

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Hi bgdkmetzger2003

Please don't reboot your computer or load or remove any software until I post some more information for you. Rebooting will change some of the bad file names and we'll need to find it again.

Can you also let me know if you still have two instances of internet explorer running.

Please also post the full HijackThis log. It got cut off.

Edited by ilago, 04 March 2005 - 08:57 AM.

  • 0

#10
bgdkmetzger2003

bgdkmetzger2003

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i just have one iexplorel.exe running. thats good. here is my log. i still get that alertview.exe thing all the time.

Logfile of HijackThis v1.99.1
Scan saved at 11:33:08 PM, on 3/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\The Cleaner\tca.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Warez P2P Client\warez.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...84/mcinsctl.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,15/mcgdmgr.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe (file missing)
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#11
ilago

ilago

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Hi bgdkmetzger2003

Disable System Restore. Right Click the My Computer icon on the Desktop and go the System Restore tab. Click on the box next to "Turn off System Restore on all drives". This will flush the trojan out of the system restore cache. It will also remove all restore points that had been made before. It can be re-enabled when your system is cleaned up.

As Windows XP, 'Search' will not automatically show hidden files even if your folder options settings are set to do that. Do this so you can see hidden files and folders - click here http://www.davehigha...ds/xphidden.zip to download xphidden.zip. Extract xphidden.reg from the zip file and save it to the desktop. When done, double-click the xphidden.reg and when asked to merge say yes.

Download and install Adaware SE Personal if you don't already have it. Open it and update. Set it up for tweaked scanning as described in this thread http://www.geekstogo...?showtopic=2852 Dont run it just yet, we'll run it later on.

You may need to print this out or copy and paste into a Notepad file so you can keep track of the deletions when you are working in Safe Mode and not connected to the internet. As part of the process we are going to close the internet explorer window. So this list won't be available to you.

Open HijackThis and click on "Open Misc Tools Section" and "Open Process Manager"

Find these processes in the list, select it and click on "Kill Process". Read the name very carefully as there may be some names that are similar but that are genuine files. They may not all be listed.

warez.exe
iexplore.exe
gxlugpbw.exe
flawstart.exe
road online surf.exe
xxaagkot.exe


Then click on Back which will open the HijackThis Scan Screen. Click on Scan. When the scan is complete check all the following items. Some of them are tidy up of entries leftover from uninstalling McAfee. Then disconnect from the internet and close all open windows including this browser window and all instant messaging - Yahoo messenger, MSN messenger, ICQ and anything else that is not essential and click on Fix checked.

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe files\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.co...,15/mcgdmgr.cab
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe (file missing)


Reboot into Safe Mode by tapping F8 as soon as your computer starts to boot up - straight after the beep.

In Safe Mode Open Windows Explorer and make sure that it is still set to show all files Tools> Folder Options > View Tab.
Scroll down and click on 'Show hidden files and folders'
Untick 'Hide extensions for known file types'
Untick ' Hide protected operating system files'

These files and folders need to be deleted. You may need to search for them. When you do - Click on Search > All files and folders > More advanced options and click.

Be sure the first three boxes are selected:*Search System folders
*Search Hidden Files and folders
*Search SubFolders
Deletions
C:\Program Files\Warez P2P Client - Delete entire folder

C:\Documents and Settings\Adam\Application Data\ creative 32\gxlugpbw.exe - Delete the entire folder
C:\Documents and Settings\All Users\Application Data\love media base second\flawstart.exe - Delete the entire folder

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 boxes are checked and then click OK to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

Open Adaware and run a custom scan with the setup that we configured earlier. Let it remove anything it finds listed on the Critical Objects tab when the scan is complete.

Reboot into Normal Mode and do a new HijackThis log and post it. Let me know if anything is happening or not happening, compared to when we started.

Spywaredoctor and Microsoft Antispyware real time monitors may also conflict with each other. You need to decide which one you would like to use for real time monitoring of spyware threats. You can use both for scanning but only run one all the time for monitoring.
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#12
bgdkmetzger2003

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i have a problem. there is no My Computer Icon on my desktop. So I cannot find the system restore tab. i need clarification on this before i continue.
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#13
ilago

ilago

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Hi there

Click on Start and right click on the My Computer listed on the top right pane of the start menu or open Control Panel and click on the 'System' icon. These will both bring up the My Computer Properties screen :tazz:
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#14
bgdkmetzger2003

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:tazz: well....i followed all of your directions to the T. it took a while. the results are.....
-still get the alertview.exe error (keeps popping up)
-can't open dell alerts (keeps poppin up)
-TC monitor picked up "userfaultcheck" (new)
-error "generic host process for win32 encountered a problem and needed to close (new)

in safe mode i ran all of the anit spyware and virus programs i had and got nothing except 2 tracking cookies (adaware). in microsoft antispyware i got a possible browser hijack (which keeps popping up!)

when i run hijack this i notice some things keep popping up as well:

spyware doctor (dont know why that is running)
minisearch (multiple instances of this)
mcafee (files missing)

Logfile of HijackThis v1.99.1
Scan saved at 2:14:24 PM, on 3/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Adam\Desktop\antivirus stuff\HijackThis.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe (file missing)
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe (file missing)
  • 0

#15
ilago

ilago

    Visiting Staff

  • Visiting Consultant
  • 363 posts
Hi bgdkmetzger2003

We are certainly having some troubles getting rid of these errors. I have an idea that the Dell Alert is a bit misleading. Can you open the Dell support program and stop it running for the time being. It may be finding the partly uninstalled McAfee software. The userfaultcheck item is an error dump and not significant just yet. There's a few more things to try.

Could you make sure Spybot and Adaware are fully updated while you are on the internet. Check this page for settings the configurations for Adaware. http://russelltexas....e/adawarese.htm Don't run either of them yet. Open Microsoft Antispyware and update that. Don't run it yet. Just Close it.

I don't think McAfee is fully uninstalled? There's a lot of McAfee entries still showing in the log and they keep coming back. It looks as though it may not have been completely removed. Sometimes this means you have to reinstall - reboot - and uninstall again through Control Panel Add/Remove.

Do you have any firewall other than the Windows one?

Run HijackThis again and check these items. Some of these just don't need to startup and run all the time. They will start when they are needed. I've put a * against them. The others are the Hijack related items. Disconnect from the internet and close all open windows and click on fix checked.


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://minisearch.startnow.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://minisearch.startnow.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://minisearch.startnow.com/
*O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
*O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
*O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
*O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll



If you are planning to uninstall Spyware Doctor then do so now through Control Panel Add/Remove Programs. If you would like to keep it but you don't want it running all the time then just let HijackThis entry stop it for the moment. You can open Spyware Doctor later and disable the monitoring function through tools or options. You have AVG, The Cleaner for the moment, Microsoft Antispyware, Spybot and Adaware which will cover most of the nasties.

Reboot into Safe Mode.

Run Spybot and do a full scan - let it fix anything it finds in RED.

Run Adaware using the special configuration you set up earlier. Fix anything it finds in the critical objects tab.

Run Microsoft Antispyware and fix anything it finds.

Reboot into normal mode

Update the Cleaner and run a full scan with that. Let it fix anything it finds or quarantine it if it can't be repaired. Make a note of anything it found.

Reboot and do a new HijackThis log so we can have another look.
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