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My key's are disable

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Ok, when I log onto the computer the clock is hidden and when I try to open it, it doesn't open. The only way that I think I could change the time is by restarting the computer and pressing F2 to get to the set up menu. When I get there I could change the clock and it tells me to use the arrows to change the time but when I do the arrows doesn’t work, but when im using Microsoft word they do work. How can I make it work when i'm in the star up menu? (That's when i press F2 when i restart the comp)

I'm using a dell laptop
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Page up / down usually works in set up
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