I tried the restore on numerous points and no luck, said it could not restore. SO, I went into add/remove SP2 (since I have the original CD of WINDOWSXP)....after a reboot, I get a desktop screen with the background I had before but no icons or START or anything except (on lower right corner of screen) says it's running SP1. What do I need to do from this point to just CLEAN INSTALL windows XP (my data is already saved on an external drive. This way I can "eliminate that other error as well of the Windows installer trying to load earthlink update. To recap, right now I have removed SP2 with the intent of removing SP1 (but when it rebooted after removing SP2 it comes up with the desktop screen and the background I had on there, but no icons, start or anything, you can move the mouse around, if you do a ctrl-alt-del you can get to the task manager and thats it. Path forward on clean boot from this point?????