[dlw]

I click on
Start, Programs, Accessories, Entertainment, Volume Control;
the microphone is set to 'Mute'.
I uncheck it then close Volume Control.

The microphone still does not work in any program.

I go back to
Start, Programs, Accessories, Entertainment, Volume Control;
the microphone is set to 'Mute' again.

How do I solve this?

dlw

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When you're at the Voume Control Panel (Start, Programs, Accessories, Entertainment, Volume Control) try this:
Click Options>Properties> Microphone (make sure it's TICKED)
Hope it helped. Let me know please

Alan

[alandemartino]

When you're at the Voume Control Panel (Start, Programs, Accessories, Entertainment, Volume Control) try this:
Click Options>Properties> Microphone (make sure it's TICKED)
Hope it helped. Let me know please

Alan

[dlw]

Yes, it is clicked.

[alandemartino]

I don't wanna sound dumb but just to make sure...Have you checked that the mic is attached properly and its not faulty? I mean can it be hardware problem? If you tap on the mic do you hear sound from the speakers?

[dlw]

The mic is connected correctly.
The headset and mic work with my laptop.
There is no sound when tapping on the mic.

[alandemartino]

Ok, try this:

When you're at the Voume Control Panel (Start, Programs, Accessories, Entertainment, Volume Control) - Click Options>Properties> Tick "Recording" (radiobutton) > Tick Microphone.

Hope it will work
Alan

[dlw]

I installed a sound card and disabled the onboard sound and now the mic works.

Thanks for trying guys.

dlw

[alandemartino]

I'm glad to hear that! Thanks for sharing your solution.

Alan