04-onejinx [HP Scanjet-5370c Issues]
25th March 2006
Ok Download the [Attachment] below for instructions to have [Device Manager] show/view [Non Present Devices] This will permit [Device Manager] to give you a look at [Device History]
Once the [Installation Process] has faulted [??] PnP cannot find device To install and/or To uninstall Many times Device Manager will make an entry of a device during the Installation Process but will keep it out of [View]
Depending on what [Device Manager] will now show about the Scanner will determine the next step in the [Problem Solving/Learning]
The [Non Present Devices] will be indicated by [Muted or Light grayish Print] of Devices shown The -[Present Devices] will be indicated by the [Normal/darker print]
02_Attachment_Device_Manager_Prep_for_Non_Present_Devices.doc 20.5KB
37 downloads
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After Device Manager is enhanced -
Now you need to open [Device Manager] (Make sure you check [View Hidden Devices] each time you open [Device Manager])
1- Check [View Hidden Devices] in Options
2- Expand all Folders Click on the [+] Sign
3- Scanner will be listed under [Image Folder] if it was installed??
4- I am interested in all [USB Folders & sub-folders] & all information on Controllers Root Hubs - You should see items listed as [Enhanced or 2.0 USB Host Controller] EHCI or [Universal Host Controller]-UHCI or [Open Host Controller]-OHCI I would like to know the Manufacturer of USB Chipset which may be [NEC] [Ali] [Intell] [SiS] [VIA]
5- Are there any [Unknown Devices]
6- Are there any [Problem Devices]
7- What are the [Non Present Devices] that you see [Light grayish] Instances
8- Any unknown Devices in the [Non PnP] Devices
9- Is there a [Printer Support] Entry in the USB Section
Just gathering more info Post back results-
Jack123