Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

HP Scanjet 5370C problem


  • Please log in to reply

#1
onejinx

onejinx

    Member

  • Member
  • PipPip
  • 22 posts
Hi all.

I have Dell system I bought last October with XP media edition. I wanted to add my scanner to the new system. I had no problem installing the software for the HP Scanjet 5370C scanner. But when I go to open up the HP PrecisionScan Pro software, I get the error that says.... Sorry, Scanner could not be initialized.(Scanner not found.)

I went to the control panel, printer & other hardware, scanners and cameras and it doesn't list the scanner there. It is connected with a USB cable. I have even changed cables to make sure it wasn't the cable. I have power to the scanner.

Any ideas as to why my computer isn't showing the scanner????

Thanks
  • 0

Advertisements


#2
Mikail

Mikail

    Member

  • Member
  • PipPip
  • 24 posts
hi...

try checking the device manager...see if the scanner is listed there...

access it by right clicking "My Computer" at your desktop and click properrties or at START\Control panel\system

Let me know... :tazz:
  • 0

#3
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
01-onejinx – [HP Scanjet-5370c Issues]
22nd March 2006

Hello – onejinx – Welcome to – [Geeks to Go] –

Need additional info -

1-PC Type – [Laptop] – [Desktop] – [Tower]
2- PC – Info –Dell - [Model Name] – [Model Number]
3- PC – [OS=XP Media] = [What Service Pack is Installed]
4- Printer Information – [Interface] – [Manufacturer] – [Model Number]

I have Dell system I bought last October with XP media edition. I wanted to add my scanner to the new system. I had no problem installing the software for the HP Scanjet 5370C scanner.


1-Did you receive message – [New Hardware Found] – when you attached Scanner to PC [??]
2- Did you receive message – [Scanner Installed] [??]

I went to the control panel, printer & other hardware, scanners and cameras and it doesn't list the scanner there. It is connected with a USB cable. I have even changed cables to make sure it wasn't the cable. I have power to the scanner.


1-How many [USB Ports] on PC
2-List USB Devices – including Hubs – [Manufacturer] & [Model]

Post back info – Usually the problem is in the – {Installation Order] – Process that you followed – or you have wrong driver installed -

Ok here are a couple of Links to investigate – [if you want to try on your own] – Some may be duplicated – as I was searching in a – [Random Mode] - & was just copying the addresses – so some may have been associated with same pages -
_______________________________________________________________________________

HP-Scan Jet 5370-C Flatbed Scanner Specs
http://www.epinions....lay_~full_specs

http://h10025.www1.h...e=product&cc=us

Support
http://h10061.www1.h...t 5370c Scanner


Manual
http://h10025.www1.h...#9001;=en&cc=us

Scanner Support
http://h10025.www1.h...9001;=en&cc=us

SET-UP
http://h10025.www1.h...ocname=bps03625

Troubleshooting
http://h10025.www1.h...9#c00040499_doc

Known PC Problems
http://h10025.www1.h...ocname=bps05335

FAQ HP Scanjet 5370c
http://h10025.www1.h...9001;=en&cc=us


Hardware problem
http://h10025.www1.hp.com/ewfrf/wc/documen...lc=en〈=en
___________________________________________________________________________

Jack123

Edited by Jack123, 22 March 2006 - 08:32 AM.

  • 0

#4
onejinx

onejinx

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Mikail,

the scanner doesn't seem to be showing up in the device manager, but neither is my printer and it works.


Jack,

1-PC Type – [Tower]
2- PC – Info –Dell - XPS 400 (2.8 GHZ)
3- PC – [OS=XP Media 2005] = Service Pack 2
4- Printer Information – Not sure why you need my printer info, but here it is HP deskjet 940c, USB cable

1-Did you receive message – [New Hardware Found] – when you attached Scanner to PC [??] Nope
2- Did you receive message – [Scanner Installed] [??] Nope

1-How many [USB Ports] on PC? there are 5 in the rear and 2 in the front
2-List USB Devices – including Hubs – [Manufacturer] & [Model]

All are connected in the rear

HP Deskjet 940c
Kodak DX3500 Digital camera and docking station
Dell keyboard
Logitech optical mouse
HP Scanjet 5370c

As for the HP site info, I have contacted HP and they couldn't figure out what was wrong.

If you need anymore info just let me know
And thanks so far.

Edited by onejinx, 22 March 2006 - 04:34 PM.

  • 0

#5
Mikail

Mikail

    Member

  • Member
  • PipPip
  • 24 posts
Hi onejinx...

Sorry about that....

HP USB printers and scanners has a bit of a problem in isntallation especially when the hardware goes in before the drivers and softwares.... Did you connect the scanner to your hardware before running the scanner's CD? If so...you should removed the software and its driver, then disconnect the scanner from the system, restart your system then try installing the siftware before connecting your scanner.... Encountered the same problem when I installed a client's HP 3 in 1 :tazz:
  • 0

#6
onejinx

onejinx

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Mikail

I ran the CD first to install the software. After the software loaded, it tells you to hook up the scanner which I did. Then nothing happens.


Thanks for the help
  • 0

#7
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
02-onejinx – [HP Scanjet-5370c Issues]
23rd March 2006

I ran the CD first to install the software. After the software loaded, it tells you to hook up the scanner which I did. Then nothing happens.


the scanner doesn't seem to be showing up in the device manager, but neither is my printer and it works.


Ok – sometimes this – [Quick Fix] – works –depending on how many Reinstalls were done - Just try the following –

1- Shut down PC
2- Disconnect Scanner from PC
3- Restart PC
4- Wait until Windows is – Loaded – Installed & Running
5- Now Power On Scanner
6- Now connect the Scanner to a USB Port

See if PnP finds new Hardware now & installs the Scanner – If this does not work – then we will have to do the Long Version – [Fix for Device Manager] –

Jack123
  • 0

#8
Mikail

Mikail

    Member

  • Member
  • PipPip
  • 24 posts
Hi Jack123.. this I got to learn..fixin device managers... :blink: hav benifited a lot in GTG hope to return the favor in anayway I can :whistling:
  • 0

#9
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
03-onejinx – [HP Scanjet-5370c Issues]
23rd March 2006

Mikail:

Hi Jack123.. this I got to learn..fixin device managers


Well – maybe [Fix] – is wrong verbiage/terminology – [Coach/Convince/Enhance] – may have been better

The fact that the – [Installation Process] – was probably – [Improperly Altered] – does not give predictable steps to [Fix] – And I do not have enough – [Software Knowledge] – to –[FIX] – this –Hardware Problem [??] – It is the Software Control that needs be – [Undone] [??] –

By the way –
Mikail – Welcome to – [Geeks to go] – Feel free to add your thoughts and/or suggestions –

HP USB printers and scanners has a bit of a problem in isntallation especially when the hardware goes in before the drivers and softwares.... Did you connect the scanner to your hardware before running the scanner's CD? If so...you should removed the software and its driver, then disconnect the scanner from the system, restart your system then try installing the siftware before connecting your scanner.... Encountered the same problem when I installed a client's HP 3 in 1

That is correct – That is what I mean by –

[Improperly Altered]



Jack123

PS – Do not use this phrase at Airports –

Hi Jack123


  • 0

#10
onejinx

onejinx

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Jack,

I tried the Quick Fix and nothing happened. I guess I will have to try the long version.


Thanks

onejinx
  • 0

#11
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
04-onejinx – [HP Scanjet-5370c Issues]
25th March 2006

Ok – Download the – [Attachment] – below for instructions to have – [Device Manager] – show/view [Non Present Devices] – This will permit – [Device Manager] – to give you a look at – [Device History] –

Once the – [Installation Process] – has faulted [??] – PnP cannot find device – To install – and/or – To uninstall – Many times Device Manager – will make an entry of a device during the Installation Process – but will keep it out of – [View] –

Depending on what – [Device Manager] – will now show about the Scanner – will determine the next step in the – [Problem Solving/Learning] –

The – [Non Present Devices] – will be indicated by – [Muted or Light grayish Print] – of Devices shown – The -[Present Devices] – will be indicated by the – [Normal/darker print] –

Attached File  02_Attachment_Device_Manager_Prep_for_Non_Present_Devices.doc   20.5KB   37 downloads

______________________________________________________________________________

After Device Manager is enhanced -

Now you need to open – [Device Manager] – (Make sure you check – [View Hidden Devices] – each time you open – [Device Manager])

1- Check [View Hidden Devices] in Options
2- Expand all Folders – Click on the [+] – Sign
3- Scanner will be listed under – [Image Folder] – if it was installed??
4- I am interested in all – [USB Folders & sub-folders] & all information on Controllers – Root Hubs - You should see – items listed as – [Enhanced or 2.0 USB Host Controller] – EHCI or [Universal Host Controller]-UHCI or [Open Host Controller]-OHCI – I would like to know the Manufacturer of USB Chipset which may be – [NEC] – [Ali] – [Intell] – [SiS] – [VIA] –
5- Are there any – [Unknown Devices]
6- Are there any – [Problem Devices]
7- What are the – [Non Present Devices] that you see – [Light grayish] – Instances
8- Any unknown Devices in the [Non PnP] Devices
9- Is there a [Printer Support] – Entry in the USB Section

Just gathering more info – Post back results-

Jack123
  • 0

#12
onejinx

onejinx

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Jack123,

Under imaging devices are the following

Kodak DX3500 Digital Camera
USB Device

both are lightly shaded.

Under USB Controllers are the following

Intel® 82801G (ICH& Family) USB Universal Host Controller - 27C8
Intel® 82801G (ICH& Family) USB Universal Host Controller - 27C9
Intel® 82801G (ICH& Family) USB Universal Host Controller - 27CA
Intel® 82801G (ICH& Family) USB Universal Host Controller - 27CB
Intel® 82801G (ICH& Family) USB2 Enhanced Host Controller - 27CC
USB Printing Support
USB Root Hub (qty of 5)

All are working properly and all are dark shaded

There are no unknown devices listed

No problem devices listed

Light gray instances....

DVD/CD-Rom Device..
Sony CD_RW CRX217E

Human Interface Devices..
Logitech USB Wheel Mouse
USB Human Interface Device (Dell keyboard)
USB Human Interface Device (Dell USB mouse)

Imaging Devices
Kodak DX3500 Digital Camera
USB Device

Keyboards..
HID keyboard device

Mice and other pointing devices
HID-compliant mouse
Logitech USB wheel mouse

Monitors..
Default monitor

Network Adapters..
RAS Async Adapter

Non-Plug and Play Drivers..
ewido security suite driver
ewido security suite guard
Fs_Rec
mchInjDrv
RDPNP
vga

Not sure what some of the non-PNP things are.

Yes there is a printing support in the USB section.


If I missed something let me know.


Again thanks for all the help

onejinx
  • 0

#13
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
05-onejinx – [HP Scanjet-5370c Issues]
25th March 2006

Ok – I am analyzing the data you posted – I have these questions – about the following -

Light gray instances....

DVD/CD-Rom Device..
Sony CD_RW CRX217E

Human Interface Devices..
Logitech USB Wheel Mouse
USB Human Interface Device (Dell keyboard)
USB Human Interface Device (Dell USB mouse)

Imaging Devices
Kodak DX3500 Digital Camera
USB Device

Keyboards..
HID keyboard device

Mice and other pointing devices
HID-compliant mouse
Logitech USB wheel mouse

Monitors..
Default monitor

Network Adapters..
RAS Async Adapter

Non-Plug and Play Drivers..
ewido security suite driver
ewido security suite guard
Fs_Rec
mchInjDrv
RDPNP
vga


My questions -
1- Out of all of these – [Light gray Instances] – Which ones have a – [Dark/Normal Print] – that indicates that that device is present –
2- Is the Dell Mouse & Keyboard wireless
3- What is with the Logitech Mouse
4- Did you have trouble with DVD and CD Drives at some time
5- What is with this device RAS Async Adapter
6- Is PC on a Network
7- Any problem with the Kodak DX3500 Digital Camera
8- Did the USB Device – have a – [Present Instance also]

I need to know about the USB Device – Do the following

1- Open [Device Manager]
2- Select – [Show Hidden Devices]
3- Expand [Imaging Devices]
4- Double click – [USB Device] – This will open – [Properties Page]
5- Click on – [Driver Tab]
6- Click on – [Driver Details] –
7- Post back this – [Driver Info] & Answers to my – [8 questions above] –

Jack123

Edited by Jack123, 25 March 2006 - 03:20 PM.

  • 0

#14
Jack123

Jack123

    Trusted Tech

  • Retired Staff
  • 944 posts
06-onejinx – [HP Scanjet-5370c Issues]
25th March 2006
-
I need some more information on the USB Root Hubs - Connect your USB Devices to PC & Turn On – Try connecting the Scanner to the Front USB Ports – See if PnP installs it in that Port –[??]

1- Open [Device Manager]
2- Select – [Show Hidden Devices]
3- Expand [Imaging Devices]
4- Double Click [Kodak DX3500 Digital Camera] to Open Properties Page
5- Click on [Driver Tab]
6- Click on [Driver Details Tab] – Report Driver Details for Camera
7- Expand all USB Folders & Sub Folders
8- Double Click on all – [Root Hubs] – 1 at a time to open Properties Page
9- Click – [Power Tab]
10- See what Current Report says –{You may have to Click – [Refresh]
11- Repeat [Steps 8 – 9 & 10 for each Root Hub -


Post back this – [This Info] & Answers to my queries from previous Post – 05 –[#13 of Thread] – then I may be able to give – [Analysis Report on USB Ports] – in next Post -

Jack123

Edited by Jack123, 25 March 2006 - 07:44 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP