They have a Ethernet cord going from their computer to the DSL modem which then connects to the phone jack (and filter). All the lights are green on the modem (Power, Ready, Ethernet) and the green light next to the ethernet jack on the computer is green but she can not connect to the internet. Either through internet explorer, mozilla, or any application that utilizes the internet.
Verizon told her some garbage about reinstalling Internet Explorer - I don't see how that would solve the problem.
She had an icon on the desktop to connect to Verizon through a PPPoE connection with her u/n and password but when you tried connecting it said some varation of 'could not connect to remote server' The modem itself assigns her computer an IP address of 192.168.1.XXX so the connection is good through the modem.
Any ideas, suggestions, or good online sources for manual installation/troubleshooting of the Verizon DSL service? Anyone else have this issue?