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DSL Issues


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#1
ffdave

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I am working on a computer problem for a verizon dsl customer. Here is the scoop:

They have a Ethernet cord going from their computer to the DSL modem which then connects to the phone jack (and filter). All the lights are green on the modem (Power, Ready, Ethernet) and the green light next to the ethernet jack on the computer is green but she can not connect to the internet. Either through internet explorer, mozilla, or any application that utilizes the internet.

Verizon told her some garbage about reinstalling Internet Explorer - I don't see how that would solve the problem.

She had an icon on the desktop to connect to Verizon through a PPPoE connection with her u/n and password but when you tried connecting it said some varation of 'could not connect to remote server' The modem itself assigns her computer an IP address of 192.168.1.XXX so the connection is good through the modem.

Any ideas, suggestions, or good online sources for manual installation/troubleshooting of the Verizon DSL service? Anyone else have this issue?
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#2
Retired Tech

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Start with this for XP

http://www.geekstogo...n=download&id=7

If you type 192.168.0.1 in the address bar and press enter does it give you the router set up page
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#3
ffdave

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yeah it does
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#4
Retired Tech

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Does it improve if you run through basic set up
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#5
ffdave

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I tried running the basic setup but it said that it needed the password for the modem. Unfortunately, she didnt have it so I told her to call verizon and have them give you another modem (figure i'd kill two birds with one stone: the password problem and rule out the modem itself).

She did get another one and called me today saying that she plugged it in and she still was not getting a connection to the internet. So I am researching this before I go to her house where there is no internet. What does the WinSock pach that you posted do or solve?
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#6
Retired Tech

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It could be admin with a blank password or password

The winsockfix might help if you can get it on another PC and load it from a disc
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#7
ffdave

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Thank you for the file - i will try that and see if that helps. Its an interesting little fix. This may be the problem because they had tons of adware/spyware on the machine. Thanks for the tips - i will try them.

Does anyone have any other suggestions to add to the topic?
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#8
legalar

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I had this exact problem with verizon online. After many calls and no help from verizon, I started exploring my system. The DHCP Client Service was stopped on my computer. It is under administrative tools, then services, and then DHCP Client. I started the service and it fixed the problem. Hope it works for you.
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