i am a new bee & have a lot of stuff going on can't log into trendmicro, norton live update dosent work, anti-virus scanning dosent work, can somebody guide to become virus free
here is my log files
Logfile of HijackThis v1.99.1
Scan saved at 2:43:38 PM, on 3/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\WINDOWS\Explorer.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Trend Micro\Internet Security\PCClient.exe
C:\Program Files\Trend Micro\Internet Security\pccguide.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\The Cleaner\cleaner.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\O4SP4YJE\HijackThis[1].exe
F2 - REG:system.ini: Shell=Explorer.exe "C:\WINDOWS\KesenjanganSosial.exe"
O1 - Hosts: 127.0.0.22 mcafee.com
O1 - Hosts: 127.0.0.22 www.mcafee.com
O1 - Hosts: 127.0.0.22 mcafee.net
O1 - Hosts: 127.0.0.22 www.mcafee.net
O1 - Hosts: 127.0.0.22 mcafee.org
O1 - Hosts: 127.0.0.22 www.mcafee.org
O1 - Hosts: 127.0.0.22 mcafeesecurity.com
O1 - Hosts: 127.0.0.22 www.mcafeesecurity.com
O1 - Hosts: 127.0.0.22 mcafeesecurity.net
O1 - Hosts: 127.0.0.22 www.mcafeesecurity.net
O1 - Hosts: 127.0.0.22 mcafeesecurity.org
O1 - Hosts: 127.0.0.22 www.mcafeesecurity.org
O1 - Hosts: 127.0.0.22 mcafeeb2b.com
O1 - Hosts: 127.0.0.22 www.mcafeeb2b.com
O1 - Hosts: 127.0.0.22 mcafeeb2b.net
O1 - Hosts: 127.0.0.22 www.mcafeeb2b.net
O1 - Hosts: 127.0.0.22 mcafeeb2b.org
O1 - Hosts: 127.0.0.22 www.mcafeeb2b.org
O1 - Hosts: 127.0.0.22 nai.com
O1 - Hosts: 127.0.0.22 www.nai.com
O1 - Hosts: 127.0.0.22 nai.net
O1 - Hosts: 127.0.0.22 www.nai.net
O1 - Hosts: 127.0.0.22 nai.org
O1 - Hosts: 127.0.0.22 www.nai.org
O1 - Hosts: 127.0.0.22 vil.nai.com
O1 - Hosts: 127.0.0.22 www.vil.nai.com
O1 - Hosts: 127.0.0.22 vil.nai.net
O1 - Hosts: 127.0.0.22 www.vil.nai.net
O1 - Hosts: 127.0.0.22 vil.nai.org
O1 - Hosts: 127.0.0.22 www.vil.nai.org
O1 - Hosts: 127.0.0.22 grisoft.com
O1 - Hosts: 127.0.0.22 www.grisoft.com
O1 - Hosts: 127.0.0.22 grisoft.net
O1 - Hosts: 127.0.0.22 www.grisoft.net
O1 - Hosts: 127.0.0.22 grisoft.org
O1 - Hosts: 127.0.0.22 www.grisoft.org
O1 - Hosts: 127.0.0.22 kaspersky-labs.com
O1 - Hosts: 127.0.0.22 www.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 kaspersky-labs.net
O1 - Hosts: 127.0.0.22 www.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 kaspersky-labs.org
O1 - Hosts: 127.0.0.22 www.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 kaspersky.com
O1 - Hosts: 127.0.0.22 www.kaspersky.com
O1 - Hosts: 127.0.0.22 kaspersky.net
O1 - Hosts: 127.0.0.22 www.kaspersky.net
O1 - Hosts: 127.0.0.22 kaspersky.org
O1 - Hosts: 127.0.0.22 www.kaspersky.org
O1 - Hosts: 127.0.0.22 downloads1.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 www.downloads1.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 downloads1.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 www.downloads1.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 downloads1.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 www.downloads1.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 downloads2.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 www.downloads2.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 downloads2.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 www.downloads2.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 downloads2.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 www.downloads2.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 downloads3.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 www.downloads3.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 downloads3.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 www.downloads3.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 downloads3.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 www.downloads3.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 downloads4.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 www.downloads4.kaspersky-labs.com
O1 - Hosts: 127.0.0.22 downloads4.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 www.downloads4.kaspersky-labs.net
O1 - Hosts: 127.0.0.22 downloads4.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 www.downloads4.kaspersky-labs.org
O1 - Hosts: 127.0.0.22 download.mcafee.com
O1 - Hosts: 127.0.0.22 www.download.mcafee.com
O1 - Hosts: 127.0.0.22 download.mcafee.net
O1 - Hosts: 127.0.0.22 www.download.mcafee.net
O1 - Hosts: 127.0.0.22 download.mcafee.org
O1 - Hosts: 127.0.0.22 www.download.mcafee.org
O1 - Hosts: 127.0.0.22 norton.com
O1 - Hosts: 127.0.0.22 www.norton.com
O1 - Hosts: 127.0.0.22 norton.net
O1 - Hosts: 127.0.0.22 www.norton.net
O1 - Hosts: 127.0.0.22 norton.org
O1 - Hosts: 127.0.0.22 www.norton.org
O1 - Hosts: 127.0.0.22 symantec.com
O1 - Hosts: 127.0.0.22 www.symantec.com
O1 - Hosts: 127.0.0.22 symantec.net
O1 - Hosts: 127.0.0.22 www.symantec.net
O1 - Hosts: 127.0.0.22 symantec.org
O1 - Hosts: 127.0.0.22 www.symantec.org
O1 - Hosts: 127.0.0.22 liveupdate.symantecliveupdate.com
O1 - Hosts: 127.0.0.22 www.liveupdate.symantecliveupdate.com
O1 - Hosts: 127.0.0.22 liveupdate.symantecliveupdate.net
O1 - Hosts: 127.0.0.22 www.liveupdate.symantecliveupdate.net
O1 - Hosts: 127.0.0.22 liveupdate.symantecliveupdate.org
O1 - Hosts: 127.0.0.22 www.liveupdate.symantecliveupdate.org
O1 - Hosts: 127.0.0.22 liveupdate.symantec.com
O1 - Hosts: 127.0.0.22 www.liveupdate.symantec.com
O1 - Hosts: 127.0.0.22 liveupdate.symantec.net
O1 - Hosts: 127.0.0.22 www.liveupdate.symantec.net
O1 - Hosts: 127.0.0.22 liveupdate.symantec.org
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: BlogEverywhere Blogbar - {A92ED0AE-BE6F-4690-A3FF-5A56717CC3C8} - C:\Program Files\BlogEverywhere\IETB\1.4.6064.0\ietb.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [Tok-Cirrhatus-3444] "C:\Documents and Settings\Administrator\Local Settings\Application Data\br7911on.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Download with Download Accelerator Lite - C:\Program Files\Download Accelerator Lite\dal.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Advanced Email Extractor - res://C:\Program%20Files\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Scan link with AEE - res://C:\Program%20Files\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/link.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: BlogEverywhere Blogbar - {A92ED0AE-BE6F-4690-A3FF-5A56717CC3C8} - C:\Program Files\BlogEverywhere\IETB\1.4.6064.0\ietb.dll
O9 - Extra 'Tools' menuitem: BlogEverywhere Blogbar - {A92ED0AE-BE6F-4690-A3FF-5A56717CC3C8} - C:\Program Files\BlogEverywhere\IETB\1.4.6064.0\ietb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Email Extractor - {AFA7DB99-3E4D-4396-94F8-B0B135BCB472} - res://C:\Program%20Files\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: Advanced Email Extractor - {AFA7DB99-3E4D-4396-94F8-B0B135BCB472} - res://C:\Program%20Files\Advanced%20Email%20Extractor%20PRO\AeePMsie.dll/page.html (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{44B44F5E-73A5-40D5-975C-4A80DF340701}: NameServer = 202.65.128.251,202.56.230.6
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Trend Micro Personal Firewall (PccPfw) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\system32\HPZipm12.exe (file missing)
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Incorporated. - C:\Program Files\Trend Micro\Internet Security\tmproxy.exe