Here's the sad tale so far: Malware infection. Cleaned system. Problems persisted. Reinstalled Windows WP MC and SP1 from discs from manufactuer.
Installed from discs and ran PC-cillin anti-virus, SpySweeper and Zone Alarm Pro firewall. Installed Firefox browser from jump drive.
Updated Vaio and updated Windows until it was satisfied that we could load SP2. SP2 downloads but cancels mid-install with "Access denied" error message. Ran through knowledge base articles and found one on just this error. Did the log and found the key. Went to the key, it doesn't exist. Changed permissions anyway. Tried again, same failure.
I am lost. Any one with an idea?
Yes, I'm very new to this. So, I figure I'm missing something obvious.
Any help. Much appreciated.