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Can not run any cleaning programs PC dumps memory


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#1
geneveve2

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Hi to all who give their time to help and thank you in advance for your assistance.
My Sony PC (windows xp home) is not functioning properly.
I have tried many times to defragment, use clean up, etc.. and my PC starts clicking and freezes up to the point that there is no way to shut it off unless I shut off the power to it. The on/off button doesn't even work when it "clicking". It has done this for some time now.
Yesterday, I go to turn it on and a black screen comes on with a WARNING (flashing) back up files and replace hard drive . It goes on to say something about BIOS and shadowing/caching but I didn't take the time to read it because my PC was making that same clicking sound that it does when it "dumps physical memory"
This screen gives me 2 choices push F1 or F2
I pushed F1 and windows loaded. F2 takes me to set up and there I do not know what I am suppose to do.
There has to be a reason my PC clicks and dumps memory when I try to use disk clean up, defragment, CCleaner.
I have only been to your site once before and appreciated all the help but that PC eventually died and I bought a used Sony. Now, it is dying too (it appears) So, if I fail to get back to you, you know it has died and I do not have access to another computer to answer you.
Does this problem sound familiar? I tried searching and found so many different topics that sounded similiar that I didn't know which one to follow thru on so am starting a new topic on this problem.
Again, thank you.
GEN
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#2
Retired Tech

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#3
geneveve2

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First step: no problem.
when I try step 2: sfc / scannow...pop up says can not be found. also the same with chdsk /f /r (tried with spaces without spaces. I don't seem to have these.
what is the clicking? Does that mean hard drive is dying? also when I start PC only have 2 options F1 and F2. still says (flashing) warning that back up files and replace hard drive. Is this typical?

Edited by geneveve2, 28 March 2006 - 11:14 AM.

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#4
Retired Tech

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Did you type chkdsk /f /r

You have chdsk
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#5
geneveve2

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sorry (typo on forum)...yes I did type it correctly when trying to run it. I tried several times. I'm getting tired, I guess.
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#6
The Skeptic

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It sounds as if your HD is dying. If possible, open the lefthand side of the computer (looking from the front backwards), locate the HD and listen closely if the noise comes from there. Also, touch the disk to feel if the clicks are from there. Sounds as if the read/write mechanism is in bad condition.
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