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EMERGENCY: Problem with Norton Internet Security


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#1
Brianne

Brianne

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Earlier my Norton Internet Security was working perfectly fine. I was running adaware, had to re-start my computer a bit later, and NIS failed to load in my toolbar. I've since re-started 5 or 6 times, and it's still failing to load in the toolbar, therefor I cannot enable it.

When I open it on my desktop, the main window for it comes up, but stays white/blank and tells me something about being logged into an administrator account, and won't let me do anything, even though I AM on the administrator account.

I am also getting a message every now and then that says:

Symantec Integrator
An unhandled exception has occurred...
The Error was:
Unknown (0xE06D7363)

WHAT happened.

I also do not have the cd-rom for this, since a computer technician installed it for me. My cd-rom/burner also is not working, so that wouldn't even be an option.

I use Win XP Home

My E-Mail is thatstupidlovesong@hotmail.com
AIM screen-name is in el ritmo
My MSN is also thatstupidlovesong@hotmail.com

PLEASE help.
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#2
Doby

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Hi,

As a temporary fix go back into adaware and restore the items in quarintine this shoud restore what adaware removed creating the problem.

Then post over in software I am sure someone in there knows how to stop adaware from removing the norton component.

Rick
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#3
Brianne

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Hi,

As a temporary fix go back into adaware and restore the items in quarintine this shoud restore what adaware removed creating the problem.

Then post over in software I am sure someone in there knows how to stop adaware from removing the norton component.

Rick

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Just tried that, and re-started. Same problem.
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#4
Doby

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If you are runnind XP I wonder if trying a restore point from and earlier date would solve the problem
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#5
Brianne

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If you are runnind XP I wonder if trying a restore point from and earlier date would solve the problem

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How would I go about doing that? I've never done it before.

;) :tazz:
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#6
Doby

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Go to start/programs/accessories/system tools/system restore

A box will open up, check restore my computer to a earlier date, follow the instructions a calender will appear, select a date from it that was before you ran adaware.

I ain't sure it will work but it won't hurt either.

Rick
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#7
Brianne

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Go to start/programs/accessories/system tools/system restore

A box will open up, check restore my computer to a earlier date, follow the instructions a calender will appear, select a date from it that was before you ran adaware.

I ain't sure it will work but it won't hurt either.

Rick

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I'm getting this:

System Restore has been turned off.

Do you want to turn on System Restore now?


And then it gives me the option of yes or no.
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#8
Doby

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Well that ain't going to work because system restore was turned off and there were no restore points created.

I am out of ideas other than getting rid of norton I don't know what all was included with it but if you only need a virus scan there are free ones such as AVG that are just as good maybe better and AVG, Adaware, and windows XP sp2 firerwall is all I use and never have any problems

You could also ask over in software, them folks are pretty good.

Rick
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