[emp_zertec]

My brother's gone on a mission, and I now use his computer. He told me to come to this place if I ever had a problem because you have the best help on the web, so I hope you can help me with my problem.

He packed up his computer when he left college, and it has worked fine up until about a week ago. Now whenever I start it up from a complete shutdown (power off and everything) and it sounds like it's running and everything, the screen comes on, but all it is is black, I never see the boot-up? screen or log-in or anything. It's just black with two small dots of white at the top left of the screen. It starts in safe mode, but I'd like to be able to get it back to normal if I could.

Thanks

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Hi and welcome to Geeks to Go. Do you have a windows install cd (bootable cd)? Since you can boot into safe mode, have you tried doing a system restore? When you reply, also post your full system specs. This will better enable folks who want to try to help.

[austin_o]

Hi and welcome to Geeks to Go. Do you have a windows install cd (bootable cd)? Since you can boot into safe mode, have you tried doing a system restore? When you reply, also post your full system specs. This will better enable folks who want to try to help.

[emp_zertec]

I do have a windows cd, but I don't know what a system restore is or how to do it (sorry! ) The system, as far as I can detail it, is as follows:

Windows XP Home Edition OS
40 GB Hard Drive
2.2 GHz CPU Intel Pentium 4
768 MB RAM (don't know what kind)
1 is 512mb, the other is 256mb
64mb Video Card

That's all I know, hope it helps.

Thanks

[Retired Tech]

Two ways

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP


OR

Click start, help and support, undo changes to my computer with system restore, restore my computer to an earlier time, choose a restore point, though system checkpoints can be the most useful ones