[Elementzz]

I can not connect to the internet within five to ten minutes of rebooting my computer. I think the problem is Zone Alarm. I downloaded it a couple days ago but it didn't work. I tried to uninstall the program but it gives me this error "The file C:\WINDOWS\system32\ZoneLabs\vsmon.exe could not be opened." I can use certain programs using the internet like instant messengers but that is it. Help would be appreciated.

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try uninstalling zone alarm through add/remove programs in safe mode

[dsenette]

try uninstalling zone alarm through add/remove programs in safe mode

[Elementzz]

I tried that and it gave me the error "The file C:\WINDOWS\system32\ZoneLabs\vsmon.exe could not be opened."

[computerwiz12890]

Try downloading ZoneAlarm and reinstalling it over your current one. It should automatically get rid of the old one, or at least repair it. Then you should be able to successfully remove it, and see if the problem still exists.

Zone Alarm Download

[Elementzz]

When I open the installer it says "Setup is unable to log into the TrueVector service. Install cannot continue without logging into the TrueVector service. Please use the service manager to shut down the TrueVector service and then restart the installer program."

[dsenette]

do start > run > services.msc ....look for the true vector service..and click the stop button...then try the installer again

[Elementzz]

When I went down to the TrueVector service it didn't seem that it was running because it only gave me the option to start the service. Trying the installer would give me the same error "The file C:\WINDOWS\system32\ZoneLabs\vsmon.exe could not be opened."

[computerwiz12890]

Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step.

Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.

REBOOT.

You should now have no ZoneAlarm processes running on your system.

Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode unless absolutely necessary. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.

REBOOT.

To make sure that you can see the ZoneAlarm system files, if they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:

Click Tools -> Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.

b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders (in XP: check Advanced search settings)
d. Click OK.

IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. I strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.

Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C: ) or All Local Drives.

Type the following exactly and delete the folder:

zonelabs (under your SYSTEM or SYSTEM32 folder)
"zone labs" (under your Program Files folder)
"Internet logs" (under your Windows or WINNT folder)

Type the following exactly - delete files found in \Windows or any subfolder below it, in your \Temp folder, or in the Windows "Pre-Fetch" folder):

vsconfig.xml
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zllictbl.dat
zlparser.dll
zonealarm.exe
zoneband.dll

vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)

Make sure your Recycle Bin is empty (right-click and select Empty).
REBOOT

NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly.

Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt.

Edited by computerwiz12890, 02 April 2006 - 03:44 PM.