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Windows freezes at desktop


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#1
Foxy5299

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Hey Guys, I have a huge problem. I just got my computer for Christmas and one day I started it up and it went thru its normal process and when it got to my desktop, it freezes. My mouse and keyboard won't work! Sometimes if I leave it alone it will eventually work. Now it also seems that my Norton isn't working properly.
Can someone please help me. :whistling:

Thanks
J :blink:
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#2
dsenette

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if you start in safe mode to the problems persist?
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#3
Foxy5299

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Nope I am good in Safe Mode
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#4
dsenette

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ok do start > run > chkdsk /f /r it will ask you if you want to schedule the scan on next boot..say yes..and restart

also...what AV and antispyware programs are you using?
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#5
Foxy5299

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Norton Antivirus 2006
and
Dr Spyware I think it is called
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#6
dsenette

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probably spyware doctor..let's see what the results of the chkdsk are...report any errors with that process.
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#7
Foxy5299

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After hitting the run prompt. There is a list of options but no scan options.
Sorry I am doing this over the phone from work ahahaha
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#8
dsenette

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shouldn't have any options...

all that should be done is to click the start button...then the run button...then type chkdsk /f /r it SHOULD pop up a message about having to schedule the scan at reboot...IF it doesn't give this message..then it should be scanning...
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#9
Foxy5299

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Are there any spaces in that line? It is hard to tell
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#10
coachwife6

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yes, there are spaces
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#11
Foxy5299

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Ok we did that and now it is froze
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#12
dsenette

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reboot the machine and press f8 during bootup choose "safe mode with command prompt" and issue the same command (chkdsk /f /r) and let that run to completeion
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#13
Foxy5299

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We tried to start in safe mode and booted from hard drive and it freezes on the blk screen with all the file names on it.
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#14
Foxy5299

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No errors have appeared when in safe mode or normal.
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#15
dsenette

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what was the last file on the screen before it froze
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