[Foxy5299]

Hey Guys, I have a huge problem. I just got my computer for Christmas and one day I started it up and it went thru its normal process and when it got to my desktop, it freezes. My mouse and keyboard won't work! Sometimes if I leave it alone it will eventually work. Now it also seems that my Norton isn't working properly.
Can someone please help me.

Thanks
J

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if you start in safe mode to the problems persist?

[dsenette]

if you start in safe mode to the problems persist?

[Foxy5299]

Nope I am good in Safe Mode

[dsenette]

ok do start > run > chkdsk /f /r it will ask you if you want to schedule the scan on next boot..say yes..and restart

also...what AV and antispyware programs are you using?

[Foxy5299]

Norton Antivirus 2006
and
Dr Spyware I think it is called

[dsenette]

probably spyware doctor..let's see what the results of the chkdsk are...report any errors with that process.

[Foxy5299]

After hitting the run prompt. There is a list of options but no scan options.
Sorry I am doing this over the phone from work ahahaha

[dsenette]

shouldn't have any options...

all that should be done is to click the start button...then the run button...then type chkdsk /f /r it SHOULD pop up a message about having to schedule the scan at reboot...IF it doesn't give this message..then it should be scanning...

[Foxy5299]

Are there any spaces in that line? It is hard to tell

[coachwife6]

yes, there are spaces

[Foxy5299]

Ok we did that and now it is froze

[dsenette]

reboot the machine and press f8 during bootup choose "safe mode with command prompt" and issue the same command (chkdsk /f /r) and let that run to completeion

[Foxy5299]

We tried to start in safe mode and booted from hard drive and it freezes on the blk screen with all the file names on it.

[Foxy5299]

No errors have appeared when in safe mode or normal.

[dsenette]

what was the last file on the screen before it froze