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Security Center not responding, firewall blocked


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#1
kgbken

kgbken

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I've stumbled upon this site this morning while trying to resolve a problem from last night. I must have downloaded a trojan horse that has enabled another computer to change some of my security setings. I currently cannot restore my firewall protection. If I attempt to use Internet Explorer my computer automatically reboots. I am able to connect to the internet with AOL but I am getting some popups. I have AVG free and have run scans. I just recently ran Spy Doctor and removed more files. I am not a computer illiterate, however I have limited experience in this field. Any help would be greatly appreciated.
Thanks, Ken
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#2
Immortalarena

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Try this program:
http://www.trojanhun...rojanHunter.exe

Then try to run a Free antivirus scan offline.
http://housecall.tre.../start_corp.asp

Download Firefox, it's a safer web browser, there is a link in my sig.

Use a flash disk or cd to transfer to the computer with the issue.

Hope it helps
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#3
Chris@hawkpc

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Try doing a external scan with somethin other then avg. Then starting the the security and firewall in Services.

Chris@Hawkpc
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#4
kgbken

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I tried house call and trojan hunter and still cannot get my firewall turned back on. When I open windows firewall I get an error message that says "Due to an unidentified problem, windows cannot display windows firewall setings". I cannot enable firewall protection in Windows Security Center either. I'm a few steps away from throwing a hammer at this thing or just reformating and starting from scratch!
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#5
Retired Tech

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Please go here:

Malware Removal Guide

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, ask for advice in the Malware Forum

This may help get the functionality to run the above

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD and Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

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#6
Chris@hawkpc

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Go to control panel, admin tools, services and enable the security center.

Chris@hawkpc
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#7
kgbken

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Thank you Chris, that path let me turn the firewall on, however within a minute it was turned off by whatever bug I have. I've posted a Hijack log on the malware site to hopefully get more insight on this problem.
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#8
Chris@hawkpc

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I'll check your log, see what we see.

Chris@hawkpc
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