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DVD/RW Problem


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#1
ovey

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Hello all,
My computer is an HP desktop, running MS XP Media Center 2005, less than a week old. It came with a Lite-on DVD+/- writer/CD writer drive, but when I insert blank DVD+R disks, the drive name changes from "DVD-RW Drive (E" to "CD-Drive (E" and the drive recognizes that the disk is there, but says it's full. These are new Verbatim disks. When I check the disk properties, it says Used Space: 0 bytes, Free Space: 0 bytes, Capacity: 0 bytes.

I then put in a new Sony DVD+/- RW drive from my old computer and it does the same thing - but it used to work fine for these same blank disks. Then I tried blank Memorex disks - same problem.

Both drives recognize and play recorded DVD disks, and no problem with blank CD-RW disks. I just can't burn any DVD's.

Any ideas? Please advise. Thank you.
ovey
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#2
greatmightypoo

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You must first format the discs before being able to use them by right clicking the drive with the DVD in My Computer and selecting "Format" from the menu.
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#3
ovey

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Thank you, oh greatmightypoo. I will definitely try that. I hadn't thought of that because I didn't have to do that on my old computer. Do you know why I would need to do it now? Thanks again.
ovey
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#4
greatmightypoo

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I can honestly say that I'm not sure. The only thing I can think of is that you had a CD/DVD burning utility previoulsy installed which autodetected the disc and preformed a "background format".
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#5
ovey

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Oh greatmightypoo, the format option is not available in the "right click" menu. It's there for the HDD, but not for either DVD drive.

As far as previously performing background formats, I don't think that was the case because it started burning right after inserting the disk.

Any other ideas?
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#6
Retired Tech

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My DVD RW Drive shows as a CD Drive but has DVDR underneath with a blank DVDR disc in, it also shows 0 bytes free. Does the writing software say the disc is full when you start to burn
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#7
ovey

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YES! See problem description above. Sounds like the same thing..
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#8
Retired Tech

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Which DVD Writing software are you using

Have you checked for a firmware update for the drive
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#9
ovey

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But mine doesn't show DVD underneath CD. I haven't looked for any updates..I just bought the computer new last Friday - shouldn't be anything outdated. It's got 1GB RAM, 200GB HDD, AMD Athlon™ 64 processor 3700+, etc.

I was trying to use nero, the same software and disks that worked fine on my old computer.
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#10
Retired Tech

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I would be inclined to contact the shop about returning it so they can fix it and show you it working before you take it away from the shop
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