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explorer.exe is not running


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#31
wannabe1

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Is this XP Media Center Edition?

Let's hold off on reinstalling Quicktime for the moment...
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#32
lars24

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Yes, it is the XP media center edition. I need to install Quicktime for Itunes to run. That is why I was asking.
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#33
lars24

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Any information from the hijack this log? I know it is a lot, but was wondering on the status?

I was talking to a friend and he thought I might have a boot sector problem on the hard drive. Fe suggested putting in a new hard drive. What are your thoughts on this?
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#34
wannabe1

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Hmmm...I could have sworn I replied to the log... :whistling:

There are a couple of suspicious entries in the log, one of which involves the shell...that's where Explorer runs from.

Let's let the malware experts have a look at this one.

Please go to the Malware Forum and follow the instructions at the top....Especially the Start Here.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#35
lars24

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I posted the hijackthis log on the malware forum on the 29th. No one has looked at it yet. Any idea how long it will take?
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#36
wannabe1

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If you don't get a reply today, start a topic with a link to the malware topic in the Waiting Room.
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#37
lars24

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I have identified the problem (with help from JSntgRvr). It is with a program in the Startup of MSConfig.exe called IPMon32
The location is C:\Program files\Visual networks\Visual IP Insight\SBC\IpMon32.exe.

Everything is fine in the System.ini, Win.ini, BOOT.ini, and services. The IPMon32 is the only program in startup that caused the problem. If I leave this unchecked in the startup tab of MSConfig everything runs fine and I now have the desktop icons and windows start bar.

Can I Just leave this unchecked in the startup, or should I delete the program. Which is best? If I am to delete which is the best way to delete it?

I would like to thank you all very much for your help.
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#38
wannabe1

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IPMon32...Installed with Verizon DSL accounts. IP Insight is a Quality of Service monitor and diagnostic tool that isn't required. <---(from Sysinfo.org)

You can leave it unchecked... :blink:

Glad you got this sorted out...finally. :whistling:

wannabe1
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