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machine wont shut down


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#1
teramel

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when i try to shut down i get message updateing 1 of 1 do not turn off your computer
it will close automatically but it just hangs there for hours untill i pull out the plug also
i have a problem with page scrolling up and down on its own can you hep me
thanks mel
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#2
wannabe1

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Hi teramel...

Your machine is trying to install a very large update that has to be installed at shutdown. Is there a red shield thingie on the "Turn Off" button? If there is, just let it install...it will take quite a while. Let us know if it really does fail to finish the installation.

wannabe1
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#3
teramel

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no no red thingy
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#4
wannabe1

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updateing 1 of 1 do not turn off your computer

Still, with this message showing up...let it run. I had to leave a machine on overnight to install one of these updates once. I have no idea how long it took as the machine finished and shut down while I slept.

Microsoft has two of these updates so far...one is one large update...the other has about 30 smaller updates that all install at shutdown. They both display the above message.

Let it run and see what happens...

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#5
teramel

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ok ill give it a go many thanks
mel
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#6
teramel

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hi again i left machine on and it still hung any ideas please
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#7
Retired Tech

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Can you go to control panel then security centre, turn off automatic updates, reboot, visit Microsoft Update and see what updates and how big they are

http://update.micros...t.aspx?ln=en-us

Check if review your installation history is showing any which are already downloaded
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#8
teramel

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hi again i have done what you asked and i went to ms update site it said 8 updates needed
and 10.6 meg but when i tried to download them it got so far and hung for ages so i cancelled
it the update is definition update 1.14.1389.7 for windows defender(KB915597) please help
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#9
Retired Tech

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Would you uninstall Windows Defender

Click start then run, type prefetch then press enter, click edit then select all, right click any file, click delete, confirm

Run disc clean up then reboot

Run Microsoft Update

If it downloads everything then you can re-install Windows Defender

http://www.filehippo...ft_antispyware/
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#10
teramel

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ok my friend ill give it a go thanks
mel
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