[boytheracer]

Closed the computer down with service pack 2 and one other update from windows, since then the computer will not start or run in safe mode. Any help?

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Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[Retired Tech]

Start the System Restore tool at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a command prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.micro....com/kb/315222/


A description of the Safe mode boot options in Windows XP

[boytheracer]

tis still not working, tries to start then goes back to a choice of safe mode etc

[Retired Tech]

You can use this guide to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the computer’s product key to complete this

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[boytheracer]

XP cd is not at hand. Goes to a blue screen when tries to load xp saying tech fault 0x000006b (0x000007 0x00000 0x000000)

[Retired Tech]

Have you got Roxio Go Back?

Is this close to the error

A problem has been detected and Windows has been shut down to prevent damage to your computer.

PROCESS1_INITIALIZATION_FAILED

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

[boytheracer]

thats exactly it. where from here?

[Retired Tech]

You can check here

http://support.micro...x?qu=0x0000006b

Repair seems to be the only game in town

You can borrow a same version as was originally installed XP CD, which should be XP with SP1 then follow the guide and use your product key when prompted, not the one from the borrowed CD

[boytheracer]

where is the key atainable from part from the cd. will any data be lost?

[Retired Tech]

It should be on the PC Case

Was it preloaded?

[boytheracer]

its not my computer but seems to be pre-loaded. any probs with that?

[Retired Tech]

Nothing that cannot be dealt with

Which make and model PC and who was the supplier (because they have different ways of preloading, and some include recovery options)

[boytheracer]

is this link appilicable to the problem. Proving difficult to be a go between to get info about the spec
http://support.micro...kb/330134/en-us

[Retired Tech]

I asked about Roxio in post 6

The problem is getting windows to load, until then you won't be able to disable anything