[curtisbeth]

We have a Dell computer (only 2 years old) and think we have a Winfixer worm we can't get rid of. When we log into Internet Explorer and try to use internet, it shuts down automatically, taking you back to the desktop screen. We need help cleaning up the worm. What to do?

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Hi curtisbeth, welcome to Geeks To Go Forums.

We will indeed help you get rid og your Worm.

So please read this: Read This Before Posting A Hijackthis Log (Click on the link)

That will give you steps that will help you clean up 70% of the problems yourself. Then please download "Hijackthis" and run Hijackthis with log. Save the log file here: Malware Removal - HiJackThis Logs Go Here

When you have followed all these steps. A Geeks To Go Staff Member will help you fix your problem.

(Note: Please be patient, the "Malware Forum" is a very busy place and a two or three day wait is not unusual.)

Thank you and goodluck.

[Spike]

Hi curtisbeth, welcome to Geeks To Go Forums.

We will indeed help you get rid og your Worm.

So please read this: Read This Before Posting A Hijackthis Log (Click on the link)

That will give you steps that will help you clean up 70% of the problems yourself. Then please download "Hijackthis" and run Hijackthis with log. Save the log file here: Malware Removal - HiJackThis Logs Go Here

When you have followed all these steps. A Geeks To Go Staff Member will help you fix your problem.

(Note: Please be patient, the "Malware Forum" is a very busy place and a two or three day wait is not unusual.)

Thank you and goodluck.