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Need help with my netgear router


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#1
TheOne

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My router was working fine with my computer before, now it doesn't. The router itself works as ive used it with my PSP to connect to the internet. My computer is connected to the router which is connected to the cable modem. When the comp. is connected to the router it says limited or no connectivity, then when I check the details it says Invalid IP address. I need help repairing the connection between the computer and the router. Thanks in advance.
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#2
Dan

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Hi TheOne,

For all computers involved, please goto Start --> Run --> type CMD and press OK --> then type: IPCONFIG /ALL - please post the results here by right-clicking on the Command Prompt window, selecting 'Select All', pressing the Enter key, and then posting on this forum. Alternately, you can save your information to a text file by using the following command: IPCONFIG /ALL > C:\ipconfig.txt -- navigate to that text file, and copy/paste the information from it.

Try WinsockFix. Once run, reboot and test your connection.

If that fails, please goto Start, Run, type CMD, press 'OK', then type the following commands:
  • netsh winsock reset catalog
  • netsh int ip reset reset.log
Reboot and test.

Please download LSPFix from here. Run the LSPFix.exe that you have just finished downloading, and please list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.

Please goto Start --> Run --> type EVENTVWR and press OK --> Now, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning, and then copy/pasting the information from within.

- Dan
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#3
TheOne

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Hi Dan thank you for your help but the problems weren't fixed. First my computer is directly connected to my cable modem currently. Should I run those tests when my computer is connected to the router or does it matter?

Here are the logs:

Windows IP Configuration



Host Name . . . . . . . . . . . . : Roddy

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-14-22-64-10-F2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 67.87.198.192

Subnet Mask . . . . . . . . . . . : 255.255.254.0

IP Address. . . . . . . . . . . . : fe80::214:22ff:fe64:10f2%4

Default Gateway . . . . . . . . . : 67.87.198.1

DHCP Server . . . . . . . . . . . : 167.206.251.72

DNS Servers . . . . . . . . . . . : 167.206.251.72

167.206.251.73

167.206.251.8

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

Lease Obtained. . . . . . . . . . : Friday, April 07, 2006 9:24:37 PM

Lease Expires . . . . . . . . . . : Tuesday, April 11, 2006 9:24:37 AM



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%5

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter 6to4 Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6to4 Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 43-57-C6-C0

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 2002:4357:c6c0::4357:c6c0

Default Gateway . . . . . . . . . : 2002:836b:213c::836b:213c

2002:c058:6301::c058:6301

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 43-57-C6-C0

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:67.87.198.192%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Here is the LSP log

Keep

File Description
mswsock.dll Tcpip
winrnr.dll NTDS
nwprovau.dll NWLink IPX/SPX/NetBIOS Compatible Transport Protocol
rsvpsp.dll (Protocol handler)

Remove

As for the event viewer I'll only list the errors and relevant ones cause there's too many logs.

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 3/22/2006
Time: 8:33:07 PM
User: N/A
Computer: RODDY
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 1f 00 00 00 ....



Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1002
Date: 3/22/2006
Time: 6:28:15 PM
User: N/A
Computer: RODDY
Description:
The IP address lease 67.87.198.192 for the Network Card with network address 0014226410F2 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 3/22/2006
Time: 8:33:07 PM
User: N/A
Computer: RODDY
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 1f 00 00 00 ....


Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1002
Date: 3/23/2006
Time: 9:43:49 PM
User: N/A
Computer: RODDY
Description:
The IP address lease 67.87.198.192 for the Network Card with network address 0014226410F2 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.



Those are the events that i think are relevant to the problem. If it helps, when I do connect the computer to the router. the connction runs fine for about 5 seconds then it switches to ''limited or no connectivity''.
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#4
Dan

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Should I run those tests when my computer is connected to the router or does it matter?

It doesn't really matter.. However, could you please run the ipconfig /all command whilst connect to the router as well -- it'll help to have both.

Before we go on, could you please also tell me why you have the IPv6 protocol installed? Do you need this protocol for a program?

Thanks,
Dan.
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#5
TheOne

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The protocol thing I installed has no purpose really, I just thought it could help fix the problem.

Here is the info while my computer is connected to the router.

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Roddy Morel>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roddy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-64-10-F2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.73.63
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : ?
?
?

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Roddy Morel>
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#6
Dan

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I'd really recommend uninstalling that protocol.. Some devices do not support it, and it may be contributing to your problem.

Goto Start --> Programs --> Accessories --> Communications --> Network Connections --> Right click on your Local Area Connection --> Select Properties --> Click on Microsoft TCP/IP version 6 once and press the Uninstall button. Allow it to uninstall, and then restart your computer. Could you then please repost the IPCONFIG /ALL's connected to your router, and also not connected.

Also, to make sure there are no conflicts, please powercycle your hardware --
  • Power off your computer(s).
  • Shutdown / unplug your modem.
  • Shutdown / unplug your router.
  • Wait two minutes.
  • Power on your modem. Wait until the modem is completely restarted before the next step. This may take upward of two minutes.
  • Power on your router. Wait until the router completely restarts. This also can take upward of two minutes.
  • Power on your computer.
Thanks,
Dan.
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#7
TheOne

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O.k i followed all the directions.



Connected to router:


Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Roddy Morel>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roddy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-64-10-F2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.73.63
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Roddy Morel>



Directly connected to the cable modem:



Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Roddy Morel>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roddy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-64-10-F2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.73.63
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Roddy Morel>
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#8
Dan

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From your IP Config's, it shows that you can't connect to the Internet whilst connected directly to your modem, nor whilst connected to your router -- is this correct?

Install Netdiag
To use Netdiag the Support Tools must be installed
Use a retail XP CD and follow the following steps to install the Support Tools
A) Insert the CD and browse to the Support\Tools folder
B) Double-click on the setup file
C) Go through the prompts until you get to the "Select An Installation Type"
screen
D) Select Complete and click Next

Once setup completes or if the Support Tools are already installed:
A) Open a command prompt (Start, Run, type CMD and press 'OK').
B) Type netdiag /test:winsock and press Enter

It will return the test results for several network components including the Winsock; please paste the results.
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#9
TheOne

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I apologize for not responding sooner but i'm having trouble getting a windows XP CD. I'll post the information
when I get the CD or if there are any alternatives please let me know. Thank you.
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#10
Dan

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Alternative: MS Article -- How to determine and recover from Winsock2 corruption.
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#11
TheOne

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Well by using Msinfo32, winsock doesn't appear to be corrupted. Every thing that is supposed to be there is there.
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